Joseph Valceanu
New York,NY
Summary
Dynamic team player with strong customer service skills honed at Target, adept at resolving conflicts and enhancing customer satisfaction. Proven ability to handle cash transactions accurately and maintain a safe work environment. Recognized for training new staff and fostering collaboration, contributing to overall team success and efficiency.
Overview
6
6
years of professional experience
Work History
Team Member
Target
09.2021 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Cashier/Grocery Stocker
Stop N Shop
03.2022 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Line Cook
Hamilton Underground
02.2019 - 03.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Plated and presented all dishes to match established restaurant standards.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Education
Associate of Science -
Northern Virginia Community College
Alexandria04-2023
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Clear communication
- Attention to detail
- Following instructions
- Cleaning
- Cash handling
- Flexible schedule
- Leadership qualities
- Workplace safety
- Heavy lifting
- Creativity and innovation
- Sales expertise
- Sales and marketing
- Conflict resolution
- Safety
- POS systems
- Multitasking
Timeline
Cashier/Grocery Stocker
Stop N Shop
03.2022 - 08.2024
Team Member
Target
09.2021 - Current
Line Cook
Hamilton Underground
02.2019 - 03.2022
Associate of Science -
Northern Virginia Community College
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