Joseph Villa
Engineering Technician
Fullerton,CA
Summary
With a proven track record at Jurupa Community Service District, I excel in software proficiency and effective team collaboration. Spearheaded over ten municipal projects, significantly enhancing process efficiency. Renowned for analytical thinking and interpersonal communication, I adeptly bridge technical and customer service realms, ensuring project success and stakeholder satisfaction. Resourceful Engineering Technician known for high productivity and efficient task completion. Specialize in troubleshooting, technical support, and process improvement. Excel in problem-solving, teamwork, and adaptability, ensuring seamless project execution and innovation in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Engineering Technician
Jurupa Community Service District
Jurupa Valley, CA
10.2021 - Current
- Supported engineers by gathering data essential for system, equipment, and process development.
- Perform regular inspections, maintenance, and troubleshooting of equipment, machinery, or systems to ensure optimal functionality.
- Technical drawings, schematics, and documentation using CAD software or other tools to support engineering projects.
- Assist in installing and configuring systems or equipment, ensuring compliance with technical specifications.
- Gather, analyze, and interpret data from tests and fieldwork, preparing reports to guide engineering decisions.
- Ensure that systems and projects adhere to industry standards, regulations, and safety protocols.
- Work closely with engineers, project managers, and other team members to execute projects efficiently and meet deadlines.
- Conduct inspections and tests to verify the quality and functionality of components, products, or systems.
- Identify and resolve technical issues during the development, production, or maintenance phases.
- Suggest and implement improvements in processes, tools, or systems to enhance efficiency and effectiveness.
- Gathered data from multiple sources to evaluate problems, determine trends and diagnose issues.
Development Engineer Representative
Jurupa Community Service District
Jurupa Valley, CA
02.2019 - 10.2021
- Provided exceptional customer service by assisting the public with inquiries at the counter, processing developer/owner plans for review, and issuing 'will serve' letters.
- Calculated and collected fees for various services, including water/sewer connections for industrial, commercial, residential, and tract home projects.
- Issued sewer and water permits, maintained detailed records, and prepared accurate invoices for connection fees and related charges.
- Processed fire flow requests, and ensured compliance with applicable regulations.
- Acted as a liaison between district contract inspectors and developers, facilitating clear communication and project coordination.
- Directed over ten municipal development efforts with timely and effective results.
- Provided expert guidance on permit and plan-checking procedures, policies, and functions to ensure clarity and compliance for stakeholders.
Senior Customer Service Representative
City of Corona
Corona, CA
01.2018 - 01.2019
- Instructed new employees on software functionality, efficient note-taking for customer accounts, and managing challenging situations, adhering to municipal guidelines.
- Delivered valuable feedback to boost team effectiveness.
- Managed daily operations in the absence of the manager, ensuring team productivity, and operational continuity.
- Communicated with over 60 customers daily by phone and in person, resolving inquiries promptly.
- Processed billing changes and payments meticulously to maintain impeccable account management.
- Facilitated optimal routing for meter readers by promptly addressing customer work orders.
- Built positive relationships through effective and clear communication.
Education
Bachelor of Arts - Communications & Business Management
California Baptist University
Riverside, CA12.2020
Skills
- Software proficiency
- Effective Team Collaboration
- Problem solving
- Attention to Detail
- Analytical and critical thinking
- Interpersonal communication
- Project coordination
- System troubleshooting
- Customer relations
- Quality assurance
- Technical support
- Technical documentation
- Process improvement
Certification
- Cal. Subdivision Map Act, 01/01/26
- Confined Space Certified, 01/01/26
- CPR Certified, 12/10/2025
Languages
Spanish
Professional
References
References available upon request.
Timeline
Engineering Technician
Jurupa Community Service District
10.2021 - Current
Development Engineer Representative
Jurupa Community Service District
02.2019 - 10.2021
Senior Customer Service Representative
City of Corona
01.2018 - 01.2019
- Cal. Subdivision Map Act, 01/01/26
- Confined Space Certified, 01/01/26
- CPR Certified, 12/10/2025
Bachelor of Arts - Communications & Business Management
California Baptist University
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