Joseph Vinson
Operations Specialist
Atlanta,GA
Summary
Experienced operations professional with a proven track record across diverse industries, leveraging research, process improvements, and customer engagement to fuel growth. Renowned for adaptability, adept problem-solving skills, and a collaborative approach in high-pressure environments. Acknowledged for strong work ethic, meticulous attention to detail, and unwavering commitment to continuous learning.
Overview
2025
2025
years of professional experience
6
6
years of post-secondary education
8
8
Certifications
Work History
Lead System Design Engineer
Cittadella
Atlanta, GA
9 2023 - Current
- Oversee security system design and maintenance for multiple sites, exceeding DHS and client standards
- Streamline legacy system operations and drive new business through client relations
- Contributed to successful completions of high-profile projects by providing expert guidance on optimal design strategies and techniques.
Technical Service Representative, Level 1
sonnen USA
Stone Mountain, GA
11.2022 - 09.2023
- Troubleshot software/hardware issues, improving support queue from 1000+ to
- Established bug-hunting team and testing lab, enhancing product reliability and customer satisfaction
Field Operations Specialist
Rivian
Atlanta, GA
03.2022 - 10.2022
- Managed delivery operations, inventory, and customer engagement, ensuring timely and personalized service
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently.
Armoring Operations Specialist
Southwire
Carrollton, GA
01.2021 - 03.2022
- Operated multi-million-dollar machinery to exceed production goals, contributing to 100% carbon-zero energy targets
Operations Engineering Specialist
Outback Forestry
Carrollton, GA
10.2019 - 01.2021
- Led reclamation projects with a 50% production increase; advised clients on environmental impacts and solutions
- Managed budgets and timelines for large-scale projects, ensuring all resources were allocated effectively to meet objectives.
Mining Operations Specialist
Atkinson Underground
Atlanta, GA
01.2016 - 01.2019
- Contributed to Atlanta’s largest underground water tunnel; managed teams in hazardous environments, ensuring safety and efficiency
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
Education
Bachelor of Science - Biology
University of West Georgia
Carrollton, GA 08.2013 - 05.2019
Skills
System Integration
Relationship Management
Project Management
Continuous Improvement
Customer Satisfaction
Data Analysis
Problem Solving
Simulation and modeling
Product Lifecycle Management
Prototyping and Testing
Certification
Axis Certified Professional
Timeline
Technical Service Representative, Level 1
sonnen USA
11.2022 - 09.2023
Field Operations Specialist
Rivian
03.2022 - 10.2022
Armoring Operations Specialist
Southwire
01.2021 - 03.2022
Operations Engineering Specialist
Outback Forestry
10.2019 - 01.2021
Mining Operations Specialist
Atkinson Underground
01.2016 - 01.2019
Bachelor of Science - Biology
University of West Georgia
08.2013 - 05.2019
Lead System Design Engineer
Cittadella
9 2023 - Current
Similar Profiles
Samantha Elizabeth Moran AspiazuSamantha Elizabeth Moran Aspiazu
Cleaning Crew Member at B&B La CittadellaCleaning Crew Member at B&B La Cittadella
Keilah YisraelKeilah Yisrael
Rural Mail Carrier Associate at USPSRural Mail Carrier Associate at USPS
ANDREA WADDY-WILLISANDREA WADDY-WILLIS
Fiscal & Compliance Director at Georgia Vocational Rehabilitation Agency (GVRA)Fiscal & Compliance Director at Georgia Vocational Rehabilitation Agency (GVRA)
Jalin C. StanleyJalin C. Stanley
Athletic Director at Atlanta Public Schools: MLK Jr. Middle SchoolAthletic Director at Atlanta Public Schools: MLK Jr. Middle School
Srikanth ParsiSrikanth Parsi
Lead Software Engineer/Technical Product Owner at JPMorgan Chase & Co.Lead Software Engineer/Technical Product Owner at JPMorgan Chase & Co.