Joseph Voreis

Welcome guests upon entry to assist in locating desired items

Engage with guests during shopping to ensure satisfaction and ease of experience

Operate register to process transactions for customers

Support new hires with onboarding and inquiries

Process shipment and stock shelves with merchandise

Execute cleaning tasks at night and throughout the day

Staying updated on new and upcoming releases and current inventory

Knowledgeable about LEGO and addressing guest inquiries.

Acknowledging guests as they exit the store

• Greeted customers and clients to create welcoming atmosphere.
• Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
• Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
• Assisted team with operational policies and procedures to drive services.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Created and maintained databases to track and record student data.