Joseph Walker
Dallas,GA
Summary
Detail-oriented professional with a diverse background in customer service, logistics, and administrative support. Equipped with extensive experience resolving customer issues, managing client relationships, and improving service processes. Adept at working in fast-paced environments, handling confidential information and understanding customer needs. While delivering personalized service and ensuring customer satisfaction. Strong communicator and problem-solver with a commitment to enhancing the customer experience in every interaction. Experienced in leading teams and streamlining operations to deliver high-quality service efficiently and effectively.
Overview
13
13
years of professional experience
Work History
FILE ROOM CLERK
COBB COUNTY SUPERIOR COURT
03.2023 - 08.2023
- Customer Interaction: Provided direct customer service by assisting the public with requests for court records, ensuring a courteous and helpful experience whether in person, via mail, or phone
- Problem-Solving: Assisted customers in navigating complex legal records, providing guidance and solutions to their inquiries efficiently
- Revenue Handling: Managed daily transactions for public record requests, ensuring accurate and timely processing of payments, contributing to a seamless customer experience
- Document Management: Organized and maintained a wide range of civil and criminal court case files, including microfilm, hard copies, and digital records, ensuring easy retrieval and high data integrity
- Confidentiality & Accuracy: Maintained strict confidentiality of sensitive information while ensuring the accurate and efficient organization of legal documents
WATER DISTRIBUTION OPERATOR
WATER DEPARTMENT
06.2019 - 11.2019
- Customer Support: Addressed customer concerns regarding water quality and service, providing clear communication and prompt resolution to ensure customer satisfaction
- Field Service: Conducted on-site visits to assess and resolve customer-reported issues, demonstrating a hands-on approach to service delivery
- Maintenance & Repair: Played a key role in maintaining and repairing water distribution systems, including the installation of new water lines and meters, ensuring minimal disruption to customers
- Reporting & Documentation: Prepared detailed reports on service activities, contributing to transparency and providing customers with clear updates on their concerns
- Quality Assurance: Ensured water systems met safety standards, directly impacting the community's trust and satisfaction with the service provided
OPERATIONS SUPERVISOR
U.S. ARMY
08.2016 - 04.2019
- Logistics Management: Oversaw the distribution of supplies, ensuring accurate tracking and delivery, and maintained detailed records to support operational transparency and customer satisfaction
- Team Leadership: Managed teams of up to 32 soldiers, providing training and oversight in equipment maintenance and operations, ensuring readiness and efficiency in diverse environments
- Training & Development: Trained soldiers on service-oriented logistics operations, emphasizing the importance of customer satisfaction in military and civilian contexts
- Operational Efficiency: Streamlined processes to improve response times and service quality, enhancing the overall customer experience for both internal and external clients
- Delivering actionable insights and recommendations that enhanced operational outcomes
- Cross-Cultural Service: Delivered training and logistical support in international settings, adapting to diverse customer needs and ensuring successful service delivery
CLASS 3 SUPERVISOR
U.S. ARMY
06.2014 - 08.2016
- Optimized Supply Distribution: Managed the efficient distribution of supplies from various sources, ensuring accuracy and timeliness
- Developed and maintained detailed records to support reliable service and inventory management
- Effective Communication: Prepared and presented daily reports with precise data, facilitating clear communication and informed decision-making with stakeholders
- Training and Support: Deployed to Africa to deliver comprehensive logistics training to twenty foreign soldiers, enhancing their operational skills and fostering a positive learning environment
- Team Leadership: Led and supported a team, ensuring alignment with service standards and procedures
- Provided guidance and motivation to achieve high levels of compliance and performance
- Strategic Improvement: Collaborated with upper management to identify and implement strategies that enhanced operational efficiency, directly improving service delivery and customer satisfaction
LOGISTICS SPECIALIST
U.S. ARMY
02.2011 - 06.2014
- Supply Chain Management: Coordinated logistics for large-scale operations, ensuring timely and accurate delivery of supplies to over 500 personnel, maintaining a high standard of customer service
- Customer Service in High-Stress Environments: Provided consistent, reliable service in challenging deployment conditions, ensuring that customer needs were met despite operational pressures
- Documentation & Reporting: Developed and maintained detailed records, ensuring smooth transitions and continuity in operations, which directly contributed to customer satisfaction
- Inventory Management: Monitored and replenished stock levels, ensuring materials were available when needed and avoiding supply shortages
- Ensured Smooth Transitions: Created and maintained comprehensive documentation that eased transitions and handovers, ensuring continued high-quality service and operational continuity
Education
MASTER OF SCIENCE (M.S.) - COMPUTER FORENSICS & DIGITAL INVESTIGATIONS
CHAMPLAIN COLLEGE
Burlington, VTBACHELOR OF SCIENCE (B.S.) - COMPUTER FORENSICS & DIGITAL INVESTIGATIONS
CHAMPLAIN COLLEGE
Burlington, VTSkills
- Administrative support
- Customer service
- Data Analysis
- Inventory Control
- Team Leadership
- Demand Forecasting
- Meticulous attention to detail
- Data security
- Threat intelligence
- Incident response
- Data recovery
- Computer forensics
Timeline
FILE ROOM CLERK
COBB COUNTY SUPERIOR COURT
03.2023 - 08.2023
WATER DISTRIBUTION OPERATOR
WATER DEPARTMENT
06.2019 - 11.2019
OPERATIONS SUPERVISOR
U.S. ARMY
08.2016 - 04.2019
CLASS 3 SUPERVISOR
U.S. ARMY
06.2014 - 08.2016
LOGISTICS SPECIALIST
U.S. ARMY
02.2011 - 06.2014
BACHELOR OF SCIENCE (B.S.) - COMPUTER FORENSICS & DIGITAL INVESTIGATIONS
CHAMPLAIN COLLEGE
MASTER OF SCIENCE (M.S.) - COMPUTER FORENSICS & DIGITAL INVESTIGATIONS
CHAMPLAIN COLLEGE
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