Joseph Walter

Euless

Summary

Security-focused professional with 8+ years of experience in high-volume public environments requiring strict adherence to safety procedures and regulatory compliance. Experienced in identification verification, access control, incident documentation, and assisting the public while maintaining secure operations. Skilled at monitoring restricted areas, handling sensitive information, preparing detailed reports, and following federal and airport security protocols. Known for professionalism, situational awareness, and the ability to remain calm under pressure.

Overview

years of professional experience

2008

years of post-secondary education

Certification

Work History

Security Service Agent

Marksman Security Corporation

Dallas

12.2023 - Current

Document and report incidents while maintaining detailed security and activity records.• Verify identification information and maintain accurate documentation in accordance with security protocols.• Monitor communications and escalate suspicious activity or safety concerns to supervisors.• Assist visitors and employees while maintaining awareness of safety and security procedures.• Maintain organized electronic reports to support audits and regulatory compliance.
Documented incidents and prepared reports for management review as needed.
Ensured compliance with safety regulations in the workplace.

Customer Support & Credentialing Assistant

Contract Rolls

Dallas

01.2018 - 12.2023

Processed identity verification documents and assisted with security clearance and credential applications.• Maintained access authorization records and monitored internal control lists for compliance.• Coordinated fingerprinting, security training, and application appointments.• Handled confidential records and ensured proper documentation for background checks.• Communicated security procedures and compliance requirements to applicants and staff.
Supported team in preparing reports for internal audits and reviews.
Compiled monthly statistics on time frames for completion of the credentialing process.

Retail & Customer Service Associate

Macys Department Store

Grand Prairie

03.2015 - 03.2018

Assisted customers in fast-paced environments while maintaining professionalism and situational awareness.• Handled financial transactions and maintained accurate operational records.• Escalated safety concerns and followed company procedures for incident reporting.• Supported store security practices and loss prevention awareness.
Handled customer complaints with professionalism and empathy.
Monitored store security systems and maintained safety standards according to company guidelines.

Education

High School Diploma / GED

Dallas, Texas

Associate of Science -

Tarrant County College

Fort Worth, TX

Skills

Access Control & Security MonitoringAOA / SIDA Badge Verification AwarenessVehicle & Identification InspectionIncident Reporting & DocumentationRegulatory Compliance & Safety ProceduresSecurity Patrol Support & ObservationVisitor Authorization & Building AccessSuspicious Activity IdentificationTraffic Coordination & Public AssistanceRecordkeeping & Data Entry AccuracyMicrosoft Office & Security Documentation SystemsConfidential Information Handling