Joseph Watson
Fredericksburg,VA
Summary
Hardworking employee enthusiastic about learning IT field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
13
13
years of professional experience
Work History
Verizon Sales Advisor
Best Buy
Fredericksburg, VA
05.2021 - Current
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Contributed to event marketing, sales and brand promotion.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Served customers with knowledgeable, and friendly, support.
- Assisted roughly 20 to 50 customers per day
Telephone Claims Representative
GEICO
Fredericksburg, VA
10.2020 - 03.2021
- Assisting GEICO customers with claims and delivering great customer experiences
- Worked through 4 to 5 claims per day
- Researched claims and incident information to deliver solutions and resolve problems.
Material Handler
Kentucky Logistics Operations Center
Lexington, KY
02.2018 - 03.2020
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to help my team perform their best
- Worked through 50 to 100 orders per day
Guest Advisor
GameStop
Mount Sterling, KY
08.2017 - 03.2020
- Consistently highest performing person on sales floor, performing custodial duties, selling products, and setting up marketing plans
- Trained new Guest Advisors on company policies and procedures to ensure consistent quality of service.
- Streamlined check-in process for faster service, resulting in increased guest satisfaction rates.
Food Service
McDonald's
Stanton, KY
09.2010 - 07.2013
- Demonstrated strong organizational and time management skills while managing multiple orders.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Education
Bachelor of Arts - Business And Technology
Kentucky Christian University
Grayson, KY05.2017
Bachelor of Science - Religion
Kentucky Christian University
Grayson, KY05.2017
High School Diploma -
Powell County High School
Stanton05.2012
Skills
- Motivator to peers
- Tech Support for mobile devices and computers through Geek Squad
- Adaptable to most situations
- Quick learner
- Brainstorming
- Computer Hardware industry expertise
- Strategic
- Strategy Development
- Remote Office Availability
Community Service
- Stanton Baptist Church, Stanton, KY, Lead Audio Tech, 3 years, Setting up microphones, instruments, fixing levels for every service
- Tates Creek Immanuel Baptist Church, 6 months, Controlled levels for Facebook Broadcasts during nightly services
- Festival of the Red Event, Red River Gorge, Slade, KY, Setup and teardown for 10 different artists, 2 bands and 8 solo performers
- First Church of God, Grayson, KY, 6 months, Wednesday night service, set up microphones/instruments, helped put the slides on screens for lyrics
- Bridges Christian Church, Youth Service, Doing small services with guitar and Cajon
- Kentucky Christian University, Grayson, KY, Chapel Service, Recording in small studio; recording demos for peers
- Stanton Baptist Church, Stanton, KY, Set up and tear down equipment, operate decks, board, made copies of tapes recording services
References
- Michael Koehl, (540) 809-3417
- Jonathan Leach, (606) 481-5848
Hobbies
In my spare time, I play video games and attempt to stay up-to-date on the computer technology industry and its advances. I also am a practiced musician. I record music in my home at my desk or write melodies using different midi sounds. I try to continue learning new things in music as well by reading through jazz scores, watching videos explaining different concepts and scales.
Timeline
Verizon Sales Advisor
Best Buy
05.2021 - Current
Telephone Claims Representative
GEICO
10.2020 - 03.2021
Material Handler
Kentucky Logistics Operations Center
02.2018 - 03.2020
Guest Advisor
GameStop
08.2017 - 03.2020
Food Service
McDonald's
09.2010 - 07.2013
Bachelor of Arts - Business And Technology
Kentucky Christian University
Bachelor of Science - Religion
Kentucky Christian University
High School Diploma -
Powell County High School