Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Werder

Tarentum,PA

Summary

Focused Order Fulfillment Associate excels at prioritizing, completing multiple tasks simultaneously and following through to achieve daily fulfillment goals. Possesses working knowledge of ordering and packing systems. Service-focused individual and friendly team player with talent for building productive working relationships.

Overview

11
11
years of professional experience

Work History

Online Order Fulfillment

Lowes Home Improvment
03.2021 - 12.2023
  • Followed procedures at all times for personal and team safety.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Processed daily orders through multi-carrier manifest system.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Complied with good manufacturing practices to prevent distribution of obsolete, rejected, or deteriorated manufacturing materials.
  • Conducted cycle counts and reconciled problems within distribution operations.
  • Selected and filled orders from stock to fulfill customer requirements.
  • Communicated with other departments to facilitate fulfillment activities and address issues.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
  • Kept work areas neat, clean and free from debris.
  • Picked and packed order items.
  • Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse.
  • Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
  • Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.

Cashier and ProLoader

Home Depot
02.2013 - 11.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Processed both cash and card purchases and returns.
  • Maintained stock to meet expected customer demand.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Lifted up to 80 pounds at once and used forklift to move heavier loads.

Education

Associate of Arts - Photography

Edinboro University of Pennsylvania
Edinboro, PA

High School Diploma -

General Mclane High School
Edinboro, PA
05.2001

Skills

  • Forklift Operation
  • Computer Literacy
  • Problem Solving
  • Heavy Lifting
  • Teamwork and Collaboration
  • Flexible Schedule
  • Order Processing
  • Inventory Management
  • Packing Expertise
  • Warehouse Operations
  • Fulfillment Processing
  • Equipment Operation
  • Pallet Jack Proficiency

Timeline

Online Order Fulfillment

Lowes Home Improvment
03.2021 - 12.2023

Cashier and ProLoader

Home Depot
02.2013 - 11.2020

Associate of Arts - Photography

Edinboro University of Pennsylvania

High School Diploma -

General Mclane High School

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Joseph Werder