Joseph West
Nixa,MO
Summary
Friendly and efficient professional with a respectable track record in customer service and support. Devoted to maximizing customer satisfaction through exceptional service and support, consistently exceeding performance metrics. Possess in-depth knowledge of industry standards and strong ability to retain and relay product and service information, ensuring effective issue resolution. I have demonstrated skill in promoting sales and driving revenue growth while adeptly addressing diverse customer concerns. Recognized for over the top customer service and team collaboration and known for fostering a positive and productive work environment.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvment
Springfield, MO
08.2021 - 05.2024
- Processed customer orders accurately and efficiently.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Developed relationships with key clients through regular contact and follow-up communication.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Suggested product solutions based on individual customer needs.
- Provided accurate quotes for requested products or services.
- Promptly communicated with vendors to resolve various order issues.
- Educated customers on special programs and credit opportunities.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Partnered with various departments to identify customer needs and cross-sell opportunities.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Upheld quality control policies and procedures to increase customer satisfaction.
Paralegal Assistant
Courtney & Mills LLC
Springfield, Missouri
09.2020 - 07.2021
- Reviewed legal documents for accuracy and completeness.
- Drafted pleadings, motions, discovery requests, and other court filings.
- Organized case files, including maintaining filing systems, photocopying documents and scanning records into databases.
- Assisted in trial preparation.
- Organized client calendars, prepared mailings and handled high call volumes.
- Responded to client calls and inquiries to deliver applicable information.
- Entered client data into Panther to manage records and ensure high leves of data entry accuracy.
Stocker/Packer
Bass Pro Distribution Center
Springfield, Missouri
01.2019 - 07.2020
- Recorded quantity, type and value of materials or items received.
- Inspected stock for damage or defects and reported issues to management.
- Organized storage areas for efficient use of space.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Removed outdated products from shelves in accordance with company policy.
- Packed boxes for shipment using appropriate packing materials.
- Lifted materials of varied weights on regular basis.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Labeled boxes, crates, and other containers accurately.
Education
Associate of Arts in Business - Business
Ozarks Technical Community College
Springfield, MOSkills
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Word
- Lowe's Genesis Systems
- Practice Panther
- Inbound and Outbound Calling
- Point of sale systems
- Appointment Scheduling
- Customer Support
- Account Management
- Quality Control
- Product Knowledge
- Customer Complaint Resolution
- Tactful and diplomatic
- Time Management
- Adaptability
- Task Prioritization
- Professionalism
- Teamwork and Collaboration
- Interpersonal Communication
References
References available upon request.
Timeline
Customer Service Associate
Lowes Home Improvment
08.2021 - 05.2024
Paralegal Assistant
Courtney & Mills LLC
09.2020 - 07.2021
Stocker/Packer
Bass Pro Distribution Center
01.2019 - 07.2020
Associate of Arts in Business - Business
Ozarks Technical Community College