MONISOLA BABATUNDE
Auburn,USA
Summary
Dynamic professional with a proven track record at Macy’s, adept in leveraging Microsoft Excel and exceptional communication skills to enhance customer satisfaction. Spearheaded a comprehensive issue management strategy, boosting client satisfaction levels. Collaborated effectively across teams, achieving high customer service standards and fostering significant improvements in workflow efficiency.
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
Macy’s
08.2021 - Current
- Telephone communication for sales
- Provided an exceptional customer shopping experience by ensuring the customers are always the #1 priority
- Serviced the customer in a helpful and friendly manner including POS transactions, credit and Loyalty program enrollment, and helped them to find what they are looking for
- Invited customers to come back and thank them by name whenever possible
- Delivered a clean, neat, and easy-to-shop store environment; maintain sales floor and fitting room recovery standards
- Executed merchandising and reverse logistics tasks timely and accurately to include placement of merchandise to standards, movement of fixtures and merchandise, stockroom maintenance and organization when applicable, replenishment to the sales floor
- Collaborated with peers and managers to coordinate merchandise movement needs with other tasks
- Adhered to Asset Protection and inventory control and compliance procedures
- Established clear communication guidelines within the team, enhancing collaboration and expediting issue resolution.
- Assisted in the development of a comprehensive issue management strategy, aligning with organizational goals and objectives to deliver exceptional customer service.
- Served as an escalation point for complex or high-priority cases, providing expert guidance to ensure swift resolution of critical issues impacting business operations or client satisfaction levels.
- Collaborated with other departments to address recurring issues, leading to long-term solutions and reduced case volume.
- Organized weekly meetings with the team to discuss ongoing cases, share insights, and coordinate resources effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Georgia Case Investigator - Coronavirus Response
Georgia Department of Public Health (DPH)
07.2019 - 08.2021
- Called and conducted interviews with people with a positive test for COVID-19 to provide instructions and gather information, which is input to the digital system
- Identified close contacts of cases and input to the digital system
- Responded to common questions and provided information/recommendations regarding isolation
- Communicated with cases in a professional and empathetic manner
- Collected information on symptoms during the call and recorded it into digital system
- Coordinated with Care Resource Coordinators, if necessary, to refer cases to local support resources
- Understood daily workflow and collaborated across the team
Administrative Assistant
C&M Health Care
02.2013 - 07.2019
- Scheduling onsite reviewers to retrieve medical records from medical facilities
- Contacting all assigned medical facilities requesting for medical records and risk adjustment review
- Sending request letters and instructions to medical facility mail or fax
- Verifying patient charts and demographic data from the provider's location in compliance with HIPAA policy
- Schedule fax/mail secure drop box and remote appointment to retrieve medical records
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Ensured compliance with legal regulations during investigations, minimizing risk for litigation or procedural errors.
- Assisted in the development of investigative strategies, resulting in more efficient case resolutions.
- Identified trends in criminal activities, allowing for proactive measures to be taken against future threats.
- Offered training seminars on investigative techniques, elevating the skill level within the department and fostering collaboration among team members.
- Carefully documented statements, observations, and evidentiary materials.
Education
Bachelor of Art - Business Administration
University of Lagos
01.2009
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Project
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Teams
- CHS Care Watch
- CHS Point Click Care
- EHR
- EMR
- Adobe
Timeline
Customer Service Associate
Macy’s
08.2021 - Current
Georgia Case Investigator - Coronavirus Response
Georgia Department of Public Health (DPH)
07.2019 - 08.2021
Administrative Assistant
C&M Health Care
02.2013 - 07.2019
Bachelor of Art - Business Administration
University of Lagos