Joseph Wetherbee
San Francisco,CA
Summary
Dedicated and results-oriented with experience in operation and project management, team leadership, and operational optimization across various sectors including transportation, logistics, and higher education. Proven expertise in developing and implementing efficient operational procedures, leading large-scale teams, and significantly improving operational workflow. Adept at managing complex projects, fostering team development, and enhancing operational efficiencies to achieve organizational goals.
Overview
21
21
years of professional experience
Work History
Operations and Project Manager
Vivalon
12.2022 - Current
- Managed the daily operations of 90 routes covering Non-Emergency Medical Transportation, Non-Medical Transportation, and California Regional Centers
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Coordinates and supervises all scheduling, dispatching and driver departments with over 100 team members in 5 counties
- Lead the onboarding, implementation, and training of company software for scheduling, client database, reporting, and communications: NovusMED, DriverMate, and AT&T Push-to-Talk web dispatching and tablet application
- Develops Standard Operating Procedures for contract coordination, dispatching, incidents, and reporting metrics
- Manages investigation of complaints against drivers, motor vehicle accidents and client accidents using video software and reporting procedures in compliance with California Regional Centers
- Hired and trained a staff of 10 admin FTE positions on contract coordinating, dispatching, and customer service
- Structured and implemented overhaul of Operation Departments staff positions and daily workflow.
Depot Operations and Logistics Manager
Bento
11.2020 - 04.2022
- Coordinated and supervised daily operations, launching, and monitoring up to forty drivers daily in accordance with state regulations
- Provided written and verbal reports to leadership on the status of operations, issues with workflow, and strategies on how to correct these issues to optimize workflow, quality assurance of product, and ensure safe workplace practices and conditions
- Created and implemented standard operation procedures for depot operations and training team members
- Created metrics on employee performance to ensure company procedures were executed by staff in accordance with standard operation procedures and quality assurance
- Preformed physical inventory audits, analyzed audits, and created excel spreadsheets on available inventory and product demand by region
- Utilized inventory and logistics software to monitor inventory, track product demand, and manage online presence.
Outreach and Program Manager
UC Davis Undergraduate Admissions
12.2016 - 07.2019
- Created and coordinated residential summer, and single day programs for first generation, low-income, underrepresented, and veteran prospective students with an application and selection process
- Developed and implemented communication marketing strategies for on-campus programs for Sacramento high school and California community college outreach
- Managed a $255,000 operation budget for campus programs and Student Ambassador Program
- Created and managed Student Ambassador Program to assist in outreach efforts to twenty-two California Community Colleges, and over forty Sacramento Area High schools
- Hired, trained, and managed thirty Student Ambassadors to assist prospective students on application processes and execution of on-campus programs
- Created a system to track student data to ensure state and federal grant money was efficiently utilized and met desired program outcomes
- Provided information to students, parents, and school administrators via phone, email, and on-site presentations concerning the UC admissions application, financial aid, as well as best practices for attaining higher education goals
- Proficient in evaluating freshman and transfer applications in accordance with University of California Office of the President and UC Davis Admissions guidelines.
Student Public Advisor, Student Assistant 3
UC Davis Undergraduate Admissions
07.2016 - 11.2016
- Provided information to prospective students, both freshman and transfers, on the collegiate application process
- Promote the virtues of UC Davis, both its academic excellence and supportive community to prospective students
- Evaluate incoming students’ admission profiles and guide students in meeting all their admission requirements
- Ability to interpret and convey complex admission guidelines to admitted and prospective students
- Strength in interpersonal communication with applicants with the ability to resolve conflicts professionally.
President
UC Davis Student Veterans Organization
06.2015 - 07.2016
- Developed and coordinated campus veteran outreach to build community on campus
- Organized and facilitated information sessions for veteran’s benefits and resources available: education, health, home-buying, personal finances, job search, internship, and research opportunities
- Served on the committee for observing Memorial Day on campus
- Created and coordinated the annual Veteran’s Day dinner celebration for student veterans and their families
- Organized and managed UC Davis veteran’s information booth at Picnic Day 2015, which had an attendance of 55,000.
Veteran Affairs Peer Advisor
UC Davis Transfer, Reentry, and Veteran Center
01.2014 - 03.2015
- Excelled at Assisting veterans and dependents of veterans with establishing their education benefits per UC Davis and Veteran Affairs regulations receiving 100% grade during annual government audit
- Processed education benefits for veterans and dependents of veterans per UC Davis and Veteran Affairs guidelines
- Developed and managed UC Davis Veteran Affairs social media
- Provided written and verbal support to the public on Veteran Affairs education benefits and transitioning to a four-year university.
Symbolic Logic Tutor and Teaching Assistant
City College of San Francisco
01.2012 - 01.2013
- Tutored a diverse group of students with a varying degree of learning styles via one-on-one and group tutoring
- Instructed symbolic logic students in: logic of atomic sentences, Boolean connectives, methods of proof for Boolean logic, formal proofs using LPL software, informal proofs, and logic of quantifiers.
Electric Countermeasure Technician and Collateral Duty Inspector
United States Marine Corps
09.2003 - 09.2008
- Lead technician for troubleshooting of high priority ALQ-99 assets
- Supervised day-to-day operations of a multimillion-dollar avionics work center
- Instructed and counseled up to ten marines concerning both personal and professional matters
- Responsible for daily reports, data collection, and management of 300 ALQ-99 assets in service
- Communication liaison between Avionics department and Squadron department leadership on operational readiness
- Performed final inspection of ALQ-99 transmitters and receivers to assure assets are ready-for-issue in accordance with United States Naval Air Maintenance Publications with a perfect record of no loss of life or assets
- Maintained all classified and secret clearance assets with a perfect record of no loss or mishandling of assets.
Education
Bachelor of Arts - Philosophy and History
University of California, Davis
Skills
- Operations Management
- Team Leadership & Training
- Process Improvement
- Strategic Planning & Implementation
- Logistics and Supply Chain Management
- Program Development & Management
- Budget Management & Cost Optimization
- Compliance & Quality Assurance
- Excellent Communication & Interpersonal Skills
Timeline
Operations and Project Manager
Vivalon
12.2022 - Current
Depot Operations and Logistics Manager
Bento
11.2020 - 04.2022
Outreach and Program Manager
UC Davis Undergraduate Admissions
12.2016 - 07.2019
Student Public Advisor, Student Assistant 3
UC Davis Undergraduate Admissions
07.2016 - 11.2016
President
UC Davis Student Veterans Organization
06.2015 - 07.2016
Veteran Affairs Peer Advisor
UC Davis Transfer, Reentry, and Veteran Center
01.2014 - 03.2015
Symbolic Logic Tutor and Teaching Assistant
City College of San Francisco
01.2012 - 01.2013
Electric Countermeasure Technician and Collateral Duty Inspector
United States Marine Corps
09.2003 - 09.2008
Bachelor of Arts - Philosophy and History
University of California, Davis