Joseph White

• Developed product roadmaps, feature sets and release plans.
• Led cross-functional teams to design, develop, test and launch products on schedule.
• Defined product requirements in collaboration with stakeholders across the organization.
• Created product demos for clients and internal stakeholders.
• Analyzed customer feedback data to inform product direction.
• Developed over 100 football sets from inception to product pack-out
• Assisted marketing department in promoting all football brands
• Work Closely with design, photo, production, and Autograph aquisition teams
• Create and maintain product budgets to insure profitability

• Catalogue and maintain incoming high dollar Cards, Comics and VHS Collectibles in a state of the art collectible vault.
• Work with high dollar clients to obtain Collectibles for the Vault
• Helped establish the Vault Marketplace for items to be bought and sold digitally on the Beckett secure Blockchain.
• Manage all packing and shipping of collectibles from the vault to the customer when physical assets are withdrawn from the vault
• Developed and implemented successful marketing strategies for a new brand.
• Conducted market research to identify target customers
• Maintained and monitored vault security system, ensuring all safety protocols were followed.
• Conducted daily inventory of high-value items stored in the vault to ensure accuracy of records.
• Developed and implemented procedures for vault access control and tracking of keys.
• Managed the transport of goods into and out of the vault, coordinating with external vendors when necessary.

• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Maintained knowledge of company products and services to promptly resolve complaints and concerns.
• Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
• Upheld quality control policies and procedures to increase customer satisfaction.

• Organized and staffed our Panini redemption trade out program held yearly at the National Sports Collectors Convention which has resulted in over 3 million dollars in cost savings for the company
• Managed 15 Customer service representatives
• Created special packs of cards to be utilized on our Panini rewards website platform
• Spearheaded our new Panini autograph redemption website which has lead to a more user friendly experience with our customer base resulting in increased redemption fulfillment rates.
• Resolved complex customer issues and implemented targeted solutions.
• Responsible for managing Panini customer service twitter account
• Responsible for managing Panini general support emails
• Responsible for managing Panini customer service emails sent on from our Italy office

Responsible for negotiating all NFL autograph card deals and the fulfillment of $3 million worth of autographs yearly for 24 football card releases.

Worked directly with 400 current, retired, and rookie NFL players while hitting multiple weekly deadlines.

Responsible for obtaining autographs for 24 football products which resulted in gross sales of $40 million annually.

Responsible for buying $2 million in game-worn memorabilia from various sources such as direct from the player and from online auctions.

Worked closely with all departments internally and with NFL Players and NFL agents externally to make sure autographs were signed and returned by product pack-out deadlines.

Built strong relationships over 12 years with more than 1,000 current and retired NFL players and agents.

Managed entire Dallas Cowboys autograph and memorabilia division for all home games and the team website.

Worked with all Dallas Cowboys players to obtain signatures needed for trading cards and custom memorabilia pieces.

Designed several framed memorabilia pieces that were sold on Dallas Cowboys website and at all home games.

Set up all Dallas Cowboys signed memorabilia and merchandise while managing 16 employees at four locations at Texas Stadium during all Cowboys home games.

Produced more than $500,000 in revenue in sales of autographs and memorabilia during the 2007 season

Responsible for negotiating the autograph card deals and the fulfillment of 3 million autographs yearly for 24 football card releases.

Worked with more than 400 current, retired and rookie NFL players while hitting multiple deadlines monthly.

Responsible for obtaining autographs for 24 football products which resulted in gross sales of $40 million annually. Responsible for buying $2 million in game-worn memorabilia from various sources such as direct from the player and from online auctions.

Worked closely with all departments internally and with NFL Players and agents externally to make sure autographs were returned by product pack-out deadlines.

Gathered and managed secondary-market football card pricing information from several sources to obtain accurate pricing for Beckett football card magazine on a monthly basis.

Wrote and was published in several articles for Beckett Football Card Monthly regarding the state of autograph card market.

Attended shows throughout the country to gather pricing information used to update monthly price guide values.

Trained 4 different assistant Price Guide Editors who later became price guide managers in 3 different sports.