Cory Boone
Mira Mesa,CA
Summary
Customer service professional with 20 years of experience providing exceptional support in high-volume environments. Recognized for resolving customer concerns, building lasting relationships, and communicating effectively through in person and phone interactions. Detail oriented, dependable, and passionate about the collectibles industry, with extensive knowledge of trading cards and a commitment to delivering world class customer experiences.
Overview
19
19
years of professional experience
Work History
Business Owner
AZ Vendors
San Diego, CA
09.2024 - Current
- Managed vendor relationships to ensure quality product delivery and compliance.
- Oversaw daily business operations, optimizing workflow for improved productivity.
- Trained and mentored team members in customer service excellence and product knowledge.
Bartender/Restaurant Floor Manager
BJ's Restaurant & Brewhouse
Chula Vista, CA
05.2012 - 09.2024
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Closed out cash register and prepared cashier report at close of business.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
POS Manager and Server
The Olive Garden Restaurant
Clovis, CA
10.2007 - 10.2010
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Bachelor of Arts - American History
Fresno State
Fresno, CA06.2002
Skills
- Customer Service & Conflict Resolution
- Phone, Email & Live Chat Support
- Trading Card & Sports Memorabilia Knowledge
- eBay Marketplace Experience
- Problem Solving
- Team Collaboration
- Microsoft Office / Google Workspace
Timeline
Business Owner
AZ Vendors
09.2024 - Current
Bartender/Restaurant Floor Manager
BJ's Restaurant & Brewhouse
05.2012 - 09.2024
POS Manager and Server
The Olive Garden Restaurant
10.2007 - 10.2010
Bachelor of Arts - American History
Fresno State