Joseph Wolek

Moved from regular to battleship store

promoted 10 employees into management roles

led the market in overall sales and ranking

built many great relationships with the Crystal lake clientele

• Established Battleship level at South Elgin location under my leadership
• 2021 Summit Winner
• Assisted Friendly Experts with their development resulting in over 15 promotions under my leadership.

• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Monitored fiber markets to map marketing initiatives and maximized customer outreach by enhancing overall brand strategy.

• Provided accurate information about promotions, customer programs and products, helping drive high customer revenue.
• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
• Assessed and analyzed new hire performance to determine areas of weakness and areas of strength through shadowing and mentoring.
• Implemented up-selling strategies such as recommending home services and promotions to boost revenue.