Joseph Woodard
Brighton,TN
Summary
Proven leader and adept multitasker, excelled at YMCA of Memphis & the Mid-South by enhancing team performance and guest satisfaction. Skilled in health and safety protocols, including AED and CPR certifications, and recognized for exceptional problem-solving abilities. Achieved significant improvements in operational efficiency and safety compliance, demonstrating a strong commitment to excellence and a results-driven approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Life Guard Supervisor
YMCA of Memphis & the Mid-South
03.2022 - Current
- Scheduled lifeguards to provide adequate coverage of pool areas during operating hours.
- Improved staff performance through regular training sessions and skill assessments.
- Promoted teamwork among staff members, leading to improved morale and enhanced job performance.
- Administered first aid when necessary, demonstrating expertise in emergency response protocols and stabilizing injured swimmers until further assistance arrived.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in their skills and abilities.
- Increased guest satisfaction by fostering a welcoming environment and addressing concerns professionally.
- Ensured adherence to health codes by monitoring water chemistry levels consistently throughout each shift.
- Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
Pharmacy Cashier
Munford Pharmacy
09.2020 - 05.2021
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.
- Assisted in managing inventory levels by accurately counting and restocking shelves as needed.
- Trained new employees on cashier procedures, serving as a knowledgeable resource for team members.
- Balanced cash drawer at the end of each shift with consistent accuracy, demonstrating strong attention to detail.
- Resolved customer complaints by actively listening, empathizing, and offering appropriate solutions.
Gym Staff
ATC Fitness
01.2019 - 09.2020
- Enforced rules and held customers accountable for not following gym regulations.
- Sold memberships and personal training sessions to new customers.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Assessed staff needs and offered assistance with checking in patrons during busy times.
- Enhanced gym member satisfaction by providing excellent customer service and promptly addressing concerns.
- Conducted informative gym tours for prospective members, contributing to higher enrollment numbers.
- Oversaw daily operations at reception desk, including answering phone calls, scheduling appointments, processing payments, and handling inquiries.
- Maintained a clean and safe workout environment by regularly inspecting equipment and performing necessary repairs.
Education
Bachelor of Science - Exercise Sport Movement Science
University of Memphis
Memphis, TN05.2025
High School Diploma -
Munford High School
Munford, TN05.2021
Skills
- Team Management
- Health and safety
- Physical Fitness
- AED Certified
- CPR Certified
- Problem-Solving
- Army Air Assault Qualified
- Attention to Detail
- Multitasking Abilities
Accomplishments
- Graduate of The Sabalauski Air Assault School
Certification
- CPR Certified
- AED Certified
Timeline
Life Guard Supervisor
YMCA of Memphis & the Mid-South
03.2022 - Current
Pharmacy Cashier
Munford Pharmacy
09.2020 - 05.2021
Gym Staff
ATC Fitness
01.2019 - 09.2020
- CPR Certified
- AED Certified
Bachelor of Science - Exercise Sport Movement Science
University of Memphis
High School Diploma -
Munford High School
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