Joseph Wright
Plano,TX
Summary
Experienced Field Manager with over 15 years in construction, specializing in team leadership and project management. Proven track record of exceeding customer expectations by delivering projects on time and within budget. Skilled in quality control and conflict resolution, ensuring high standards and smooth operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Field Manager
Allied Interior Solutions
Dallas, TX
09.2021 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with safety regulations, budgets, and timelines for multiple projects at one time.
- Implemented quality control measures to uphold company standards with cabinets and countertops.
- Arranged and contracted for support of proven subcontractors and vendors needed to complete field construction work in support of company field crew.
- Resolved conflicts between team members or clients in a timely manner with cabinets and countertops in the field.
- Built long-lasting relationships with clients and colleagues to ensure projects were completed smoothly.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Field Service Manager
Republic Elite Multifamily Interiors
Addison, TX
06.2016 - 09.2021
- Utilized problem solving techniques to identify root causes of installation issues encountered in the field with cabinets.
- Implemented quality control measures to uphold company standards.
- Investigated customer complaints related to quality control issues in the field.
- Provided ongoing support to customers during the installation process, ensuring cabinets were installed with the highest quality.
- Trained new employees on company policies and procedures related to field service operations to ensure they were ready to run projects on their own.
- Reviewed completed work in the field to verify consistency, quality, and conformance.
- Recruited new installers to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints regarding field service operations.
- Oversaw onsite and offsite maintenance, repair and installation jobs.
Installer/Co-Founder
Wright Brothers Remodel
Plano, TX
04.2006 - 06.2016
- Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
- Ensured work area cleanliness and safety, preventing accidents and maintaining a professional environment.
- Troubleshot and resolved installation issues promptly, minimizing impact on project timeline and customer satisfaction.
- Installed various types of flooring, ensuring precise alignment and securing materials properly.
- Completed scheduled appointments on time to drive quality service.
- Documented installation processes and outcomes, providing detailed reports to management and clients.
- Communicated with distributors to acquire the necessary flooring material for projects.
- Implemented custom installations based on client specifications, maintaining high standards of quality and aesthetics.
- Participated in ongoing training to stay updated on new installation techniques and product developments.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Developed strong relationships with suppliers to ensure timely delivery of high-quality materials.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) - Physical Therapy
Concorde Career College
Dallas, TXSome College (No Degree) - Construction Management
Collin County Community College
Plano, TXSkills
- Workforce development
- Training and mentoring
- Operations management
- Field operations
- Schedule coordination
- Crew management
- Field preparation
- Project coordination
Affiliations
- Coach youth soccer
Certification
- Osha Certified
References
References available upon request.
Timeline
Senior Field Manager
Allied Interior Solutions
09.2021 - Current
Field Service Manager
Republic Elite Multifamily Interiors
06.2016 - 09.2021
Installer/Co-Founder
Wright Brothers Remodel
04.2006 - 06.2016
Some College (No Degree) - Physical Therapy
Concorde Career College
Some College (No Degree) - Construction Management
Collin County Community College
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