Warehouse /Forklift Operator
JOSEPH XUEREB JR
McHenry Electric
Opp,AL
1
Certification
28
years of professional experience
Sales/ General Manager bringing 8 years in retail and phone sales. Strong organizational, analytical, problem resolution and follow-up skills.
- Highly energetic Sales/Customer Service Representative, who consistently exceeds revenue goals. Exceptional interpersonal communication and leadership skills.
- Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
- Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of a team. Excellent interpersonal communication skills.
- Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs completed.
Diligent CDL Class B Driver with a background in driving and logistics. Successfully managed and executed timely deliveries, ensuring cargo safety and compliance with transportation regulations. Demonstrated effective route planning and strong communication skills with dispatch teams.
Professional driver with comprehensive experience in safely operating Class B vehicles. Strong focus on teamwork and adaptability, ensuring seamless operations and reliable performance under changing conditions. Adept at vehicle maintenance, route planning, and adhering to safety regulations. Known for dependability and achieving results efficiently.
Work History
CDL Class B Driver / Store Safety Champion
3 Years 8 Months- Delivered landscape materials safely using CDL Class B equipment and maintained strict DOT compliance.
- Completed pre-trip and post-trip inspections to ensure vehicle readiness and roadway safety.
- Loaded and unloaded bulk products accurately, protecting inventory and preventing damage.
- Navigated delivery routes efficiently while meeting scheduled customer drop-offs.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Conducted safety audits and inspections to verify regulatory compliance and operational readiness.
- Led incident investigations, identified root causes, and implemented prevention measures.
- Enhanced workplace safety by conducting regular audits and implementing corrective action plans.
- Facilitated monthly safety committee meetings, promoting dialogue around current issues and opportunities for improvement across the organization.
Warehouse /Forklift Operator
3 Years 8 Months- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Received products with frequency scanners, unloaded truck shipments, and organized orders to enhance customer delivery processes.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets, and staged pallets and loads into truck when ready for shipment.
- Transported stowed inventory throughout unit, labeled and replenished items, and loaded/unloaded trailers to maintain stock condition.
Line Cook
2 Months- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing, enhancing workflow and readiness for service.
- Consistently created identical dishes, ensuring high standards of quality and presentation for every order.
- Changed and sanitized cutting boards, benches, and surfaces between tasks, maintaining a safe and hygienic kitchen environment.
Forklift Operator
5 Months- Unloaded and stacked materials using lifting devices, ensuring safe and organized storage.
- Unloaded materials and goods at designated locations, optimizing project workflow and accessibility.
- Removed orders from storage, wrapped and staged for shipments.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Removed orders from storage, wrapped, and staged shipments for timely delivery.
Material Handler
5 Months- Transported inventory items to designated locations, ensuring efficient retrieval and storage.
- Transported inventory items to appropriate locations.
- Maintained organization of storage areas for efficient inventory management., clean and secure to fully protect company assets.
- Packed items into suitable containers for shipment, prioritizing protection and compliance with shipping standards.
Sales And Leasing Consultant
2 Years- Achieved salesman of the month award 8 times in first year
- Welcomed incoming customers to guide them through showroom and sales lot, enhancing their buying experience
- Built positive relationships with customers upon arrival to facilitate discussions about vehicle options
- Showcased vehicle features and took customers on test drives in local area
- Collaborated with customers and sales management to negotiate price agreements and clarify warranty, sales, and option package procedures
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files
- Checked purchased vehicles at delivery for damage and final preparations
Logistics Team Member-Part-time
2 Months- Unloaded cargo from truck using hand trucks and pallet jacks to ensure efficient warehouse operations.
- Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
- Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely and with a 0% incident rate.
- Inspected product load for accuracy and safely transported it around the warehouse.
- Collaborated with floor managers to optimize merchandise placement for improved inventory organization.
- Monitored department performance data to proactively identify and mitigate potential risks.
Sales Executive
5 Months- Delivered accurate information to resolve customer inquiries and enhance satisfaction.
- Contacted new and existing customers to discuss how their needs could be met with specific products and services.
- Resolved customer service inquiries promptly while fostering strong relationships with call center departments through effective communication.
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified time frames.
- Engaged new and existing customers to identify needs and recommend tailored products and services.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.Properly directed inbound calls in phone queues to improve call flow.
Customer Service Call Center Rep
1 Year 5 Months- Collected customer feedback and implemented process changes that consistently exceeded customer satisfaction goals.
- Facilitated information flow between customer service, account management, quality assurance, training, and payroll departments to ensure call center objectives were achieved. Demonstrated mastery of customer service call script within specified timeframes.
- Achieved highest sales quota in the team by implementing effective sales strategies.
Quality Assurance Specialist / Account Executive
6 Months- Implemented a consultative selling approach on all inbound calls.
- Contacted new and existing customers to discuss how their needs could be met with specific products and services.
- Quoted prices, credit terms and other bundled packages.
- Fostered relationships with call center departments through clear communication to enhance collaboration.
- Strengthened customer loyalty through follow-up calls to address reported product issues.
- Provided accurate and appropriate information in response to customer inquiries.
- Applied a consultative selling approach on inbound calls to tailor solutions to customer needs.
- Developed effective relationships with all call center departments through clear communication.
- Properly directed inbound calls in phone queues to improve call flow.
Customer Service Supervisor
8 Years 3 Months- Communicated with team members to clarify expectations and enhance collaboration.
- Interviewed, hired and trained new quality customer service representatives.
- Prepared employee work schedules and bid schedules.
- Effectively managed departmental expenses to stay within allocated budget.
- Resolved customer questions and complaints to improve satisfaction and retention.
- Guided employees in achieving monthly performance goals to drive departmental success.
Owner/ Operator
4 Years 11 Months- Opened new store location and recruited, trained staff to ensure operational readiness.
- Determined staff promotions and demotions, and Executed employee terminations following company policy when necessary.
- Assessed marketing potential of new and existing store locations by analyzing statistics and expenditures to inform strategic decisions.
- Represent company at trade association meetings to promote products.
- Completed weekly schedules according to payroll policies.
- Maintained a daily record of all transactions.
- Trained staff to enhance customer service quality, ensuring positive customer experiences.
General Manager
3 Years 10 Months- Provided excellent customer service by greeting and assisting customers to enhance overall customer experience.
- Trained staff to deliver outstanding customer service.
- Conducted interviews for new employees to assess qualifications and fit for the team..
- Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.
- Created the first Nextel Authorized Dealer Repair Center,which increased sales by 60%.
- Opened 3 new store locations along with five contract vendor locations and assisted in recruiting and training new staff.
- Reorganized sales floor to optimize layout and meet evolving company demands.
Education
High School Diploma - General Studies
Skills
Customer service focus
Safety compliance
Inventory management
Safety training
Attention to detail
Persuasion techniques
Customer satisfaction focus
Remote employee management
Operational efficiency
Multi-tasking
Persuasive
Regulatory training
Self-motivated
Marketing savvy
Additional Information
- Received Southwest Airlines Spirit Award selected by Gary Kelly C.E.O. .
- Received many external customer appreciation letters.
Certification
- Certified Safety Champion, SiteOne - June 2026
- Ga Police Certification Dekalb County Police Department August 1996
Timeline
CDL Class B Driver / Store Safety Champion
SiteOne Landscape Supply Inc.
03.2023 - CurrentRead More
Warehouse /Forklift Operator
McHenry Electric
03.2023 - CurrentRead More
Line Cook
Buffalo Wild Wings
01.2023 - 03.2023Read More
Forklift Operator
Landrumstaffing For Goldring Gulf Distributing Com
08.2022 - 01.2023Read More
Material Handler
Gulfeagle Supply
03.2021 - 08.2021Read More
Sales And Leasing Consultant
ZT Motors Dba Mazda Of Fort Walton Beach
06.2018 - 06.2020Read More
Logistics Team Member-Part-time
Walmart Supercenter
04.2018 - 06.2018Read More
Sales Executive
Adcomm: Corporate Headquarters
09.2017 - 02.2018Read More
Customer Service Call Center Rep
Mediacom
04.2016 - 09.2017Read More
Quality Assurance Specialist / Account Executive
Adcomm Inc.
10.2015 - 04.2016Read More
Customer Service Supervisor
Southwest Airlines
05.2007 - 08.2015Read More
Owner/ Operator
J&S Gulf Coast Enterprises, Inc
06.2002 - 05.2007Read More
General Manager
Premiere Wireless
07.1998 - 05.2002Read More
Stockbridge High School
High School Diploma from General Studies
Read More