Joseph Yatcilla
Downingtown,Pennsylvania
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
32
32
years of professional experience
Work History
Senior Account Manager
M Holland Company
10.2004 - Current
- Boosted client satisfaction by effectively managing and resolving account issues.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Streamlined account management processes, improving overall efficiency and productivity.
- Expanded market share by identifying new business opportunities and securing high-value accounts.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
Principal /Senior Territory Manager
Pure Polymers LLC
01.2001 - 09.2008
- Increased sales growth by developing strategic plans for territory expansion and relationship building with key clients.
- Exceeded revenue targets through effective account management and implementation of successful sales strategies.
- Expanded market share by identifying opportunities, conducting competitor analysis, and tailoring product offerings to meet customer needs.
- Improved overall team performance by providing regular coaching, mentoring, and training to junior territory managers.
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Identified opportunities to improve business process flows and productivity.
Account Manager
ALBIS Plastics
03.1997 - 01.2001
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Account Manager
Performance Polymers Inc.
06.1992 - 08.1997
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Education
Bachelor of Science - Computer Science
Penn State University
State College, PA05.1985
Skills
- Excellent negotiation skills
- Order Management
- Goals and performance
- Operations
- Territory Management
- Vendor Management
- Sales expertise
- Business Development
Timeline
Senior Account Manager
M Holland Company
10.2004 - Current
Principal /Senior Territory Manager
Pure Polymers LLC
01.2001 - 09.2008
Account Manager
ALBIS Plastics
03.1997 - 01.2001
Account Manager
Performance Polymers Inc.
06.1992 - 08.1997
Bachelor of Science - Computer Science
Penn State University
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