Joseph Yeaman

• Builds strong customer relationships through personable communication, empathy, and attentive service.
• Experienced in managing multiple guest interactions while delivering high quality, memorable customer service.
• Maintains a positive, engaging, and team oriented attitude with guests and coworkers.
• Thrives in fast-paced, high-volume environments while maintaining professionalism and attention to detail.
• Experienced handling cash transactions and electronic payment systems with accuracy and professionalism.
• Proficient in multiple POS systems including Toast, Dinerware, and micros.
• Trusted with nightly bar closing procedures, cash handling, and till reconciliation.
• Strong ability to read customer needs and create welcoming memorable guests experiences.
• Trains and educates new servers to be proficient employees.

Jewelry & Technical Experience

• Knowledgeable in gemstone identification, sourcing, value, and stone characteristics.
• Experienced in hand engraving and jewelry detailing.
• Skilled in stone setting using bezels, grain settings, French pave, flush, channel, cathedral, pave, and more.
• Hand carves custom wax models from original sketches and renderings.
• Casts jewelry in a variety of precious metal alloys using lost-wax casting techniques.
• Studied goldsmithing with master jewelry Paul Bartnik for over a year and a half.
• Identified jewelry repair needs and recommended restoration solutions to enhance client satisfaction and preserve pieces.
• Possesses a strong understanding of the complete jewelry fabrication and finishing process.

Client & Sales Experience

• Consulted with clients to design custom jewelry, aligning with their vision, aesthetic preferences, and budget.
• Understands jewelry pricing through hands-on knowledge of the materials, labor, and fabrication processes.
• Successfully sold fine jewelry at festivals and the Oregon Country fair, contributing to two record setting years for local jeweler Biciarte.
• Extensively trained in luxury jewelry sales and client upselling techniques.
• Builds long-term client relationships through personalized consultations and strong communication.
• Tailors customer experience to individual clients, fostering a welcoming and educational environment.
• Comfortable guiding clients through major jewelry purchases including engagement rings, custom work, and gemstone selection.

Industry Knowledge & Design Awareness

• Passionate about fine jewelry, gemstones, craftsmanship, and design.
• Well connected within the Portland fine jewelry community and artisan community.
• Knowledgeable about fluctuating precious metal and gemstone markets.
• Familiar with contemporary jewelry trends, bridal styles, and uniquely expressive design aesthetics.
• Familiar with the work and design language of respected contemporary fine jewelry designers and artisan jewelers.