Joseph Yosefi
San Diego,CA
Summary
Dynamic technical support professional and systems analyst excelling in troubleshooting software and enhancing client satisfaction. Proficient and skilled in customer service, I effectively resolved complex issues, driving significant improvements in client engagement and retention. Committed to leveraging technology for optimal solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support
PracticeTek
09.2024 - 03.2025
- Delivered technical support for ChiroTouch applications on Microsoft Windows and Apple iPadOS platforms, resolving client issues related to software installations, database updates, and server migrations.
- Developed skills in troubleshooting EHR/EMR software, Microsoft SQL Server, and local (TCP/IP) networking fundamentals.
- Tracked and managed client interactions using Salesforce CRM while consistently meeting or exceeding call center metrics.
- Scheduled follow-up calls to ensure ongoing client support and issue resolution.
- Experience in IT and corporate software solutions
System Analyst Consultant
La Jolla Logic
09.2022 - 12.2022
- Conducted a gap analysis project for the company's training and management process as a system analyst consultant with an analytical team improving the ROI from 40% to 292% with the proposed solution.
- Used project management tools such as Gantt Chart, requirements gathering and analysis.
- Analyzed the management processes and utilized SCRUM/Agile methodology to design a new effective system using a cloud COTS application.
Mobile Expert / Sales
T-Mobile
09.2019 - 10.2021
- Conducted in-depth personal interviews with clients to determine eligibility for telephone plans and devices
- Exceeded monthly revenue goals through acquisition and retention of customer accounts
- Utilized specialized computer applications for data entry, eligibility determinations, and client correspondence
- Provided troubleshooting support for a variety of devices and operating systems
Sales Associate / Paint Specialist
Sherwin Williams Co
08.2018 - 08.2019
- Maintained high level of customer service and assisted clients with product selection
- Participated in meetings and trainings to stay up to date on products and brands
- Successfully cross-sold products and implemented new brands to the public
Education
Bachelor of Science - Management Information Systems
San Diego State University
San Diego, CA12-2024
Skills
- Proficient in SQL, HTML5, Python, and other technical skills
- Strong customer service and communication skills
- Experience troubleshooting devices and operating systems
- Familiarity with SAP ERP, AWS, WordPress, and other relevant technologies
- Offline storage techniques
- Mobile Device Management
- Cross-platform Proficiency
- Mobile Security Best Practices
Accomplishments
- Dean's List, San Diego State University (Aug 2022)
- Dean's List, San Diego Miramar College (Aug 2019)
Certification
- Introduction to Cybersecurity, Cisco (Issued May 2024)
- Networking Basics, Cisco (Issued Mar 2024)
- Currently pursuing CompTIA Network+ and A+ certifications.
Languages
English
Native or Bilingual
Farsi
Full Professional
Timeline
Technical Support
PracticeTek
09.2024 - 03.2025
System Analyst Consultant
La Jolla Logic
09.2022 - 12.2022
Mobile Expert / Sales
T-Mobile
09.2019 - 10.2021
Sales Associate / Paint Specialist
Sherwin Williams Co
08.2018 - 08.2019
Bachelor of Science - Management Information Systems
San Diego State University
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