Summary
Overview
Work History
Education
Skills
Certification
Timeline
OfficeManager
JOSEPH ZAMORA

JOSEPH ZAMORA

Donna,TX

Summary

Innovative HR leader with 20+ years of experience driving enterprise-level people, process, and technology transformations in healthcare and Fortune 100 retail. Skilled at aligning HR strategy with organizational goals through HRIS implementation, compliance frameworks, compensation audits, workforce development, and cross-functional collaboration. Known for delivering large-scale system rollouts, vendor negotiations, and employee programs that improve compliance, engagement, and operational efficiency.

Overview

24
24
years of professional experience
1
1
Certification

Work History

HR Systems & Programs Manager

DHR Health
05.2025 - Current
  • Direct enterprise HR programs and technology strategy, ensuring alignment across compliance, workforce planning, and leadership development.
  • Developed and launched the LVN-to-RN tuition reimbursement program, creating the framework, building relationships with local education institutions, and rolling it out across the organization.
  • - Managed participation for ~50 employees at a time, with prepaid tuition valued at $22K per employee.
  • - Eliminated financial barriers and strengthened nursing retention pipelines.
  • Oversaw the transition of Employee Health and the previously separate Clinics HR team into the central HR umbrella, unifying operations, eliminating silos, and standardizing processes across the organization.
  • Spearheaded the creation and internal launch of career ladders, defining advancement pathways and marketing growth opportunities to employees through a targeted communication campaign.
  • Redesigned and automated the enterprise employee appraisal system for 6,000+ employees.
  • - Expanded competencies and introduced weighted scoring.
  • - Programmed custom rules and automated approval workflows into Infor, eliminating paper-based manager approvals.
  • - Developed training programs (video guides, SOPs, toolkits) and coordinated HR Business Partners to deliver department-level sessions.
  • Built an extensive SOP library and standardized workflows for HR, Employee Health, and Benefits, reinforcing compliance and consistency across all critical processes.
  • Provide ongoing oversight of enterprise HR initiatives—including Infor HRIS optimization, digital I-9 processing, and ADA program administration—to reinforce compliance, efficiency, and engagement.

HR Project Manager

DHR Health
01.2022 - 05.2025
  • Directed the enterprise rollout of Infor HRIS in a nine-month implementation window, converting legacy systems (Kronos, HealthStream, Jobvite) into a unified platform.
  • -Oversaw data migration and re-integrated the background check vendor.
  • - Launched modules in Performance Management, Talent Acquisition, Workforce Management, HR Talent, and a fully digital I-9 process with no downtime or blackout periods.
  • - Coordinated with HR leadership, IT, Payroll, Benefits, Accounting, Finance, Legal, and external consultants to ensure adoption and compliance.
  • Coordinated and audited over 6,000 employee work histories as part of a system-wide compensation/pay scale initiative, establishing structured pay ranges based on years of experience.
  • Audited and rebuilt nearly 1,000 job descriptions.
  • - Eliminated outdated versions, standardized formats, and created an annual maintenance process.
  • - Implemented employee sign-off for accountability and coordinated leadership for consistency.
  • Rebuilt the ADA accommodation process from the ground up, partnering closely with the Legal team.
  • - Established consistent workflows and documentation standards.
  • - Currently completing ADA Coordinator Certification.
  • Negotiated with vendors and prepared executive summaries for senior leadership, mapping out scope, cost, and capabilities of new vendors.
  • - Drafted contracts and master service agreements (MSAs).
  • - Established lasting vendor relationships, representing the organization in external negotiations.
  • Executed organizational initiatives such as balanced scorecard program launch, department-wide collaboration tools, and background check vendor transition (65% quarterly cost savings).

HR Business Partner

DHR Health
09.2020 - 01.2022
  • Supported high-volume units (ER, ICU, Respiratory Health) during a period of unprecedented turnover, collaborating with directors to resolve employee concerns and stabilize staffing.
  • Conducted employee relations investigations, maintaining detailed case records and ensuring consistent resolutions across service lines.
  • Supported high-volume units (ER, ICU, Respiratory Health) during a period of unprecedented turnover, collaborating with directors to resolve employee concerns and stabilize staffing.
  • Partnered with recruitment to boost candidate pipelines and participated in on-site hiring events to enhance visibility of DHR Health as an employer of choice.

Store Manager

Walmart Inc.
12.2015 - 09.2020
  • Led workforce planning, restructures, and succession planning across high-volume facilities.
  • - Managed large-scale reorganization and store closure affecting 300+ associates, ensuring smooth transfers or severance.
  • - Integrated staff and customers from a store closure, nearly doubling sales volume overnight.
  • Achieved 86% employee engagement and reduced turnover in high-turnover roles by 17 percentage points (from 53% to 36%), outperforming company benchmarks.
  • Mentored and promoted multiple hourly and salaried managers into leadership roles.
  • Managed store social media and recognition programs, improving communication and engagement.

Co-Manager

Walmart Inc.
01.2012 - 01.2015
  • Oversaw store openings and high-volume facilities with up to $80M in annual sales.
  • - Led hiring of 300 associates for a grand opening, ensuring compliance with HR policies and record retention.
  • Improved associate engagement scores by 8 points through policy updates and communication improvements.

Accounting Associate

Walmart Inc.
01.2002 - 01.2012
  • Applied accounting and compliance expertise to support operational control in high-volume facilities.
  • Developed early leadership skills in financial reporting, auditing, and workforce processes.

Education

MBA - Project Management

Southern New Hampshire University
Manchester, NH
08.2026

Bachelor of Business Administration - Management

University of Texas Pan American
Edinburg, TX
01.2006

Skills

  • HR Strategy & Organizational Development
  • HRIS (Infor/Landmark, Smartsheet, Power BI, Tableau)
  • Compliance & ADA Program Management
  • Process Improvement & Change Management
  • Vendor Negotiation & Executive Communication
  • Leadership Development & Succession Planning
  • Resource allocation
  • Negotiation
  • Staff management
  • Data analysis
  • Decision-making
  • Business planning
  • Policy and procedure development

Certification

Currently completing ADA Coordinator Certification.

Timeline

HR Systems & Programs Manager

DHR Health
05.2025 - Current

HR Project Manager

DHR Health
01.2022 - 05.2025

HR Business Partner

DHR Health
09.2020 - 01.2022

Store Manager

Walmart Inc.
12.2015 - 09.2020

Co-Manager

Walmart Inc.
01.2012 - 01.2015

Accounting Associate

Walmart Inc.
01.2002 - 01.2012

MBA - Project Management

Southern New Hampshire University

Bachelor of Business Administration - Management

University of Texas Pan American

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