Joseph Zerovnik
Lancaster
Summary
Experienced with coordinating client care with service providers. Utilizes strong communication and organizational skills to streamline processes and enhance client satisfaction and health outcomes. Knowledge of team collaboration and effective problem-solving to meet dynamic needs.
Overview
10
10
years of professional experience
Work History
Service Coordinator
United Disabilities Services
Lancaster, PA
05.2023 - Current
- Coordinated service delivery for individuals with disabilities, ensuring timely access to resources and support.
- Developed individualized service plans in collaboration with clients and their families, enhancing client satisfaction.
- Managed communication between clients, families, and service providers to streamline operations and improve outcomes.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Income Maintenance Case Worker
County Assistance Office
Lancaster, PA
03.2022 - 12.2022
- Process applications for state and federal benefits.
- Work with clients to obtain needed verifications for application processing
- Maintain accurate and timely records regarding benefits applications
- Learn and utilize complex policy in practical circumstances related to benefit awards
- Provide services to clients in dire need and emergency circumstances
Universal Service Clerk
Lancaster General Hospital
Lancaster, PA
11.2020 - 08.2021
- Coordinated patient care including assisting with patient discharges, placing medical consults, and providing patient stroke education
- Ensured maintenance and cataloguing of patient medical equipment
- Conducted facility audits to improve regulatory compliance
- Coordinated contact between patient families and medical staff
- Served on the quality improvement committees to improve and facilitate better discharge outcomes across departments
- Decreased overhead and costs by eliminating unneeded printing of medical information
Case Manager
Catholic Charities Serving Central Washington
Wenatchee, WA
07.2016 - 01.2020
- Served clients by linking to community resources and social determinants of health including basic needs, healthcare, and employment
- Worked collaboratively with integrated healthcare teams to support whole person health
- Provided counseling services in individual and group settings, including treatment planning and teaching skills of daily living
- Carried a caseload averaging fifty individuals and completed all paperwork in a timely manner ensuring all clients receive regular supportive contact
Curriculum Specialist
Healing the Culture
Snohomish, WA
12.2015 - 07.2016
- Helped implement and create national sales strategy.
- Provided high level of customer services as primary point of contact for customer inquiries, outreach for Sales both in the US and internationally
- Maintained accuracy of sales database and coordinate with software vendor regarding need updates changes and performance
Education
MA of Philosophy - Bioethics
Franciscan University of Steubenville
Steubenville, OH05-2018
BA of Political Science, BA of Russian Language - undefined
Ohio University
01.2005
Skills
- Russian Language with advanced listening & intermediate speaking
- Common Elements Treatment Approach (CETA) certification via Harborview
- Motivational Interviewing training via Whole Person Care Collaborative
- Non-Violent Intervention Training Program via Crisis Prevention Institute/Catholic Charities
- Microsoft Office Suite
- Electronic Health Records
- Mental Health First Aid Certification
Timeline
Service Coordinator
United Disabilities Services
05.2023 - Current
Income Maintenance Case Worker
County Assistance Office
03.2022 - 12.2022
Universal Service Clerk
Lancaster General Hospital
11.2020 - 08.2021
Case Manager
Catholic Charities Serving Central Washington
07.2016 - 01.2020
Curriculum Specialist
Healing the Culture
12.2015 - 07.2016
BA of Political Science, BA of Russian Language - undefined
Ohio University
MA of Philosophy - Bioethics
Franciscan University of Steubenville
Additional Work Experience
- Graduate Assistant, Franciscan University of Steubenville, Steubenville, OH / 2014-2015
- Testing and Quality Assurance, Dynalab, Reynoldsburg, OH / 2010-2013
- Sales Associate, Books-A-Million, Hagerstown, MD / 2009-2010
- Staffing Specialist, Elmcroft of Martinsburg, Martinsburg, WV / 2008-2009
- English Teacher, American Club of Education, Moscow, Russia / 2007-2008