Yana Serdtse
148 Main Street, Staten Island,NY
Summary
Organized and dedicated Administrative Professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Transportation Coordinator
Jewish Community Council Of Greater Coney Island
05.2022 - Current
- Work with service providers to resolve issues and correct delays.
- Handle client calls regarding scheduling rides, bookings, and customer satisfaction
- Perform monthly confirmation calls for to ensure clients were using the rides for which funding was allocated.
- Plan and coordinate transportation routes to optimize efficiency and minimize costs
- Liaise with service providers and clients to ensure smooth communication and delivery execution
- Ensure compliance with transportation regulations, safety standards as well as grant funding
- Provide customer support in English and Russian through phone and email channels
- Address customer inquiries, resolve issues, and provide information as needed.
- Utilize TS software and MIS software to document customer interactions and maintain accurate records
- Utilize TS and MIS Logistics software to track trips, vehicle locations, and analyze transportation data
Intake Specialist
Human Care
10.2018 - 11.2019
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Recruitment Specialist
International Alumni Association
04.2017 - 04.2018
- Screened and vetted all applicants based on qualifications and background to meet and exceed rigorous standards.
- Promptly corresponded with all applicants and coordinated and conducted interviews.
Member Service Representative and Receptionist
MJHS Foundation
11.2015 - 01.2017
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Received a Customer Service Excellence Award in October 2016 for 11 months of outstanding customer service.
Coordinator
First Choice Home Care
05.2013 - 05.2015
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Communicated with patients and aides to understand requirements and provide exceptional service.
Skills
- Administrative Office Skills
- Customer Service/ Sales Skills
- Strong Communication and Interpersonal skills
- Strong Verbal and Written skills
Computer Skills
- Type 65 wpm
- Data Entry
- MS Word
- Outlook
- Excel
- Docusign
- HHA Exchange
- E-Paces
- Salesforce
- Lexus - Nexus/Legal Research
Language Skills:
- Russian (fluent)
- Spanish and Hebrew (familiar)
Certifications and Consultant Work:
Russian -English Interpreter Certified by the Office of Court Administration of New York
Russian-English Interpreter for New York City Courts
2003-current
- Simultaneous Interpretation and Translation of court hearings, trials, and depositions for all parties involved
- Translations of legal orders, motions, and judgments for litigants
ESL and Russian Instructor for Berlitz International Schools in NYC
2010-2013
- Administered language and academic assessments to evaluate student progress
- Established clear objectives for lessons and units to communicate
objectives to students - Taught classes daily with 1-4 students each, including advanced, beginner and intermediate levels
EDUCATION:
BA in English Language Arts and Education
Hunter College (City University of New York)
Timeline
Transportation Coordinator
Jewish Community Council Of Greater Coney Island
05.2022 - Current
Intake Specialist
Human Care
10.2018 - 11.2019
Recruitment Specialist
International Alumni Association
04.2017 - 04.2018
Member Service Representative and Receptionist
MJHS Foundation
11.2015 - 01.2017
Coordinator
First Choice Home Care
05.2013 - 05.2015
Similar Profiles
Hudi FalikHudi Falik
Chief Program Officer at Jewish Community Council of Greater Coney IslandChief Program Officer at Jewish Community Council of Greater Coney Island
Aryeh BermanAryeh Berman
Transportation Aide at Jewish Community Council Of Greater Coney Island JccgciTransportation Aide at Jewish Community Council Of Greater Coney Island Jccgci
Elianny VasquezElianny Vasquez
Street Sweeper at Jewish Community Council Of Greater Coney Island JccgciStreet Sweeper at Jewish Community Council Of Greater Coney Island Jccgci
Janine BellucciJanine Bellucci
Bartender/Server at Kettle BlackBartender/Server at Kettle Black
Raymond BerryRaymond Berry
Security Guard at Allied UniversalSecurity Guard at Allied Universal