Joseph Zoccoli
North Babylon,NY
Summary
Dynamic Senior Manager at Experior Financial Group with a proven track record in cultivating strong partnerships and enhancing operational efficiency. Skilled in team leadership and sales team development, I drive results through effective communication and strategic insights, fostering collaboration to achieve project goals and improve service delivery.
Overview
16
16
years of professional experience
Work History
Senior Manager
Experior Financial Group
04.2024 - Current
- Supported team initiatives by collaborating with cross-functional departments and ensuring alignment on project goals.
- Assisted in developing operational strategies to enhance efficiency and streamline processes
- Conducted research and analysis to provide insights that informed decision-making and improved project outcomes.
- Facilitated communication among team members, promoting a collaborative environment to achieve shared objectives.
Senior Agent
Eclick.insure
01.2017 - 03.2024
- Managed customer interactions, ensuring high levels of satisfaction and prompt resolution of inquiries.
- Developed training materials for new agents to enhance onboarding experience and knowledge retention.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
Agent
Go Health
01.2011 - 12.2016
- Managed client interactions, ensuring timely responses to inquiries and issues.
- Developed comprehensive knowledge of products and services to enhance customer engagement.
- Trained new agents on company policies and effective communication techniques.
- Streamlined processes for handling client requests, improving overall efficiency of operations.
Entry Level Agent
National Income Life Insurance Company
01.2010 - 12.2010
- Developed and maintained strong client relationships to enhance service delivery and satisfaction.
- Analyzed market trends to inform strategic decision-making and improve competitive positioning.
- Coordinated communication between clients and internal teams to ensure project alignment and timely execution.
- Led initiatives to streamline operational processes, resulting in increased efficiency and reduced turnaround times.
Education
SUNY, Farmingdale
Farmingdale, NYSkills
- Cultivating strong partnerships
- Sales team development
- Team leadership
- Goal setting and evaluation
- Relationship building
- Sales team training
- Motivational skills
- Goals and performance
- Staff management
- Verbal and written communication
Work Type
Full TimeWork Location
RemoteTimeline
Senior Manager
Experior Financial Group
04.2024 - Current
Senior Agent
Eclick.insure
01.2017 - 03.2024
Agent
Go Health
01.2011 - 12.2016
Entry Level Agent
National Income Life Insurance Company
01.2010 - 12.2010
SUNY, Farmingdale
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