Results-driven sales professional with a proven track record of achieving sales goals and delivering exceptional service. Known for strong communication and relationship-building skills, with a focus on driving business growth and customer satisfaction. Committed to continuous improvement and delivering value through strategic sales and effective teamwork.
Sales Strategy & Territory Management: Developed and executed sales strategies to drive growth and expand market share across the assigned territory. Analyzed regional market trends and customer needs to adjust sales approaches and ensure competitive positioning.
Sales Data Analysis & Performance Monitoring: Regularly analyzed sales data to track performance, identify areas for improvement, and adjust strategies to meet or exceed sales targets. Provided regular performance reports to management, offering insights into sales trends and team effectiveness.
Store Readiness & Inventory Management: Worked proactively to resolve any readiness issues, ensuring stores were fully prepared to drive sales and meet performance goals. Analyzed store performance, sales trends, and customer preferences to make informed inventory suggestions, ensuring that stores had the right products in stock at the right time.
Business Growth & Relationship Management: Identified new B2B opportunities and built strong client relationships, closing high-value deals to expand the customer base while ensuring ongoing satisfaction and loyalty through personalized service and proactive support.
Product Knowledge & Presentation: Effectively communicated the unique features, benefits, and advantages of various makes and models to guide customers in making informed decisions.
Negotiation Strategy: Employed effective negotiation techniques to find mutually beneficial solutions, balancing customer needs with company objectives. Adapted approach to fit various customer personalities, ensuring a positive and productive negotiation experience
Software Proficiency: Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) for organizing sales data, creating reports, managing emails, and presenting information to customers and management. Utilized CRM systems to track customer interactions, manage sales pipelines, schedule follow-ups, and ensure timely communication.
Financing and Credit Solutions: Captured financing for both prime and subprime customers, working with various financial institutions to secure the best possible loan terms and interest rates. Assessed customer credit profiles to determine suitable financing options, ensuring affordability, and meeting customer needs.
Estimation and Client Communication: Provided accurate estimates of repair costs, labor times, and parts prices, ensuring transparent and effective communication with customers.
Upselling and Product Knowledge: Identified opportunities to upsell additional products and services, enhancing customer satisfaction and increasing sales
Customer Communication and Support: Promptly responded to customer inquiries via phone, email, or in person, ensuring excellent customer service and timely resolution of issues.
Parts Lookup and Coordination: Looked up parts for repair jobs, including body shop repairs, ensuring accurate and timely acquisition of necessary components.
Inventory Management: Organized and monitored inventory levels of parts, tools, and supplies, ensuring timely procurement and availability for various repair jobs, including body shop repairs.
Installed decking, siding, exterior doors, and windows: Skilled in constructing and installing various outdoor and structural elements, ensuring precision and adherence to building codes.
Installed new roofs and performed roof repairs: Managed roof installations and repairs from tear-off to installation.
Estimation and Material Ordering: Prepared comprehensive project estimates, maintained clear communication with clients, and efficiently procured necessary materials for timely job completion.
Estimation and Job Closure: Prepared detailed estimates for projects, effectively communicated with clients, and closed jobs successfully.