Joseph Boguille
Las Vegas,NV
Summary
Hardworking and responsible Usher bringing expertise in high volume, multiple concerts, boxing and entertainment events and four (4) years of related experience in customer-service oriented roles. Eager to apply relationship building and communication skills to my new role, focused on maximizing team productivity and customer satisfaction. Quality and service-minded individual with four (4) years' experience in the field. Seeking to maintain a full-time position. Enthusiastic and eager to contribute to team success through hard work and understands the importance of Customer Service and motivated to learn, grow and excel in the hospitality Industry.
Overview
4
4
years of professional experience
Work History
Usher/Security
We Serve Plus, LLC
Las Vegas, NV
04.2018 - Current
- Greeted customers with smile and provided friendly, knowledgeable service.
- Assisted patrons with seating by giving directions and lighting paths in multiple venues throughout The Strip to include T-Mobile Arena, Cosmopolitan, Mandalay Bay, Thomas & Mack, Planet Hollywood and Las Vegas Ball Park.
- Greeted and directed ticket holders to seats and facility locations. Reviewed tickets for authenticity and applicability to specific event.
- Refused admittance to patrons on basis of Venue's policies or for lack of ticket possession.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Carried out daily duties efficiently with some of the largest venues on The Las Vegas Strip.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts to include New Year's Eve.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment. Offered friendly service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Provided information about current and future events at facility.
Construction Helper-Summer Job
Ivan Markotic
Las Vegas, NV
05.2017 - 10.2017
- Loaded, unloaded and moved material to and from all job site areas.
- Gathered and disposed of worksite debris to remove safety hazards. Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Assisted Contractor with construction tools, machinery and labor to effectively complete job site projects.
Education
High School Diploma -
Arbor View High School
Las Vegas, NV05.2017
Skills
- Health Code Compliance
- Special Needs Assistance
- Lost and Found
- Patron Relations
- Security Awareness
- Seating Dispute Resolution
- Ticket Authenticity Verification
- Hospitality Service Expertise
- Security Screening
- Working with Teammates
- Crowd Management
Hobbies
Video and online games, allow development of multi-tasking skills while enjoying the challenge of winning and learning the task at hand. Specifically, online gaming allows connections of multiple people and their assets they bring to the game. Bowling is both an individual and team fun sport.
Timeline
Usher/Security
We Serve Plus, LLC
04.2018 - Current
Construction Helper-Summer Job
Ivan Markotic
05.2017 - 10.2017
High School Diploma -
Arbor View High School
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