Years of professional IT experience
Joseph Bundza
Barrington,NH
Summary
I have an Associate Degree in Information System Technologies. As a member of Kappa Beta Delta honor society, I maintain professionalism working with both individuals and large businesses. I have experience communicating complex concepts to both technical and non-technical contacts.
Overview
4
4
Work History
Desktop Support Analyst
Turbocam Inc.
Barrington, NH
06.2022 - 09.2023
- Utilized SCCM to create and deploy packages, created virtual machine golden images in Hyper-V for different windows packages
- Reconfigured wireless bridges for machines on the shop floor
- Provided technical support for engineers and administrative staff,
- Ensured security, maintenance, and safe deployment of technical equipment ranging from W10 and iOS.
- Troubleshot, repaired and reimaged Dell laptops and desktops
- Installed and troubleshot engineering software (MasterCam, Solidworks, TruePath, Rockwell Suite and more)
- Troubleshot mobile devices (iOS Tablets and Phones), Troubleshot Microsoft Office applications
Service Desk Technician
Wentworth-Douglass Hospital
Dover, NH
07.2019 - 11.2021
- Responsible for all new hire & transfer account creations within the organization utilizing and creating Active Directory security groups/SFA's & Proprietary UA Software, Assigned access to new and existing users for clinical and non-clinical applications
- Provided technical support for executives and administrators at the main hospital and remote locations
- Ensured security, maintenance, and safe deployment of technical equipment ranging from W7, W10 and iOS
- Demonstrated calculated technical execution in high stress situations in operating rooms and procedure rooms
- Curated a leadership role with peer-to-peer training writing up technical documents and tip sheets
- Troubleshot Citrix Receiver and utilized Citrix Admin to resolve virtual machine single sign on issues
- Troubleshot mobile devices and installed MobileIron (MDM),
- Supported O365 Email using Windows Exchange Admin
Technology Assistant
Epping School District
Epping, NH
01.2019 - 05.2019
- Maintained organization and accuracy of records through detailed documentation
- Provided technical and administrative support for Epping School District
- Ensured security, maintenance, and safe deployment of technical equipment on W7, W10, Chrome and iOS products
- Responsible for maintaining and reimaging W7, W10 and Chrome devices using Windows Deployment Server
- Utilized Google Suite and Google Admin for internal user accounts
- Supported GSuite mail using Google Admin
Independently Contracted Influencer
Professional Gamer
, Remote
10.2015 - 09.2018
- Interacted with a wide variety of people, while simultaneously remaining focused on a goal
- Ensured entertainment of a diverse audience, Promoted events/products
- Competed in a world championship
Delivery Driver
Surface Technologies
Gonic, NH, NH
03.2015 - 10.2015
- Driving Box Truck making routinely pickups and deliveries
- Inspected finished products before shipment
- Hung plastic and metal parts to be painted
- Prep work for painting products
Printer/Inspector/Packer
Color Images
Barrington, NH
08.2008 - 12.2018
- Packaged final product for shipment
- Performed Quality Control inspections
- Operated Pad Printer
Education
Associate Degree in Information Systems Technology - Information Systems Technology
Great Bay Community College, Portsmouth, NH
Portsmouth, NH01.2017
High School Diploma -
Dover High School, Dover, NH
01.2010
Skills
- Exceeds SLA's
- Overwhelming positive customer feedback
- Consistently maintained highest ticket metrics
- Excellent Multitasker
- IT healthcare experience
- IT Manufacturing experience
- Proficient in Active Directory
- Executive & Administrative support
- Operational & technical computer skills
- Proficient in MS Office
- Google Admin/Suite
- Hardware & Software Troubleshooting
- Windows XP/7/8/10/Chrome/iOS
- MobileIron MDM diagnostics and setup
- Proficient with installation and troubleshooting of Citrix Receiver
- Proficient with ServiceNow, FootPrints, TrackIt and FreshDesk Ticketing systems
- SCCM
- Hyper-V
References
References provided on request
Accomplishments
- Received Pillars Award of Excellence at Wentworth-Douglass Hospital
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Desktop Support Analyst
Turbocam Inc.
06.2022 - 09.2023
Service Desk Technician
Wentworth-Douglass Hospital
07.2019 - 11.2021
Technology Assistant
Epping School District
01.2019 - 05.2019
Independently Contracted Influencer
Professional Gamer
10.2015 - 09.2018
Delivery Driver
Surface Technologies
03.2015 - 10.2015
Printer/Inspector/Packer
Color Images
08.2008 - 12.2018
Associate Degree in Information Systems Technology - Information Systems Technology
Great Bay Community College, Portsmouth, NH
High School Diploma -
Dover High School, Dover, NH
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