Joseph Dao
San Francisco,CA
Summary
Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Overview
2
2
years of professional experience
Work History
Team Member
Onigilly Japanese Kitchen
Milpitas, CA, USA
06.2025 - 03.2026
- Delivered exceptional customer service to 100+ guests per shift, taking orders and ensuring a welcoming dining experience that contributed to repeat business and positive customer feedback.
- Operated POS systems to process 200+ cash and card transactions per shift with a high degree of accuracy, minimizing payment errors and maintaining efficient checkout times.
- Prepared and served food in compliance with food safety and hygiene standards, helping maintain a clean workspace and passing all health inspections during employment.
- Supported team efficiency by bussing tables, restocking stations, and coordinating during high-volume rushes.
Arcade Staff Member
Kiddleton Arcade
San Francisco, CA, USA
11.2023 - 08.2024
- Assisted over 100 guests daily by providing game guidance, resolving issues, and ensuring a positive customer experience.
- Maintained and inspected 50+ arcade machines to maximize functionality and minimize downtime during operating hours.
- Collaborated with team members to maintain organization and deliver efficient service during high-traffic weekends and special events.
- Implemented layout and process improvements that streamlined customer flow and enhanced the overall guest experience.
Education
B. S. - Business Administration - General Business
San Jose State University
San Jose, CA01-2026
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
Languages
English
Native or Bilingual
Vietnamese
Elementary
Timeline
Team Member
Onigilly Japanese Kitchen
06.2025 - 03.2026
Arcade Staff Member
Kiddleton Arcade
11.2023 - 08.2024
B. S. - Business Administration - General Business
San Jose State University