Summary
Overview
Work History
Education
Skills
Certification
Employee of the Month
Timeline
Generic

Joseph E Lee V

Chesapeake,VA

Summary

Dynamic flight attendant with SkyWest Airlines, recognized for transforming 90% of customer complaints into positive experiences. Expert in flight safety and de-escalation, consistently enhancing passenger satisfaction. Proven ability to build rapport and drive sales through effective communication and hospitality, ensuring a enjoyable and memorable experience, along with compliance with all safety protocols.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Flight Attendant - Minneapolis

SkyWest Airlines
05.2024 - Current
  • Delivered safe and engaging service on domestic flights averaging 70+ passengers.
  • Resolved conflicts efficiently, turning 90% of complaints into positive feedback.
  • Participated in annual safety training and passed all FAA evaluations with distinction.
  • Efficiently helping boost sales and United MileagePlus Card Memberships through proactive product recommendations and rapport-building.

Lead Corporate Housing Support Specialist

Signature Corporate Services
04.2019 - 04.2024
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Utilized ticketing system to track customer/adjusters requests and prioritize urgent needs for over 60 accounts and claims.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Created user accounts and assigned permissions.

Education

Tidewater Community College
Norfolk, VA

Skills

  • Flight safety
  • Ticket verification
  • Amenities distribution
  • Passenger safety management
  • De-Escalation
  • Hospitality
  • Cash and Electronic Payment
  • Customer Service
  • Policy/Safety Compliance
  • Training
  • Communication
  • Passenger service
  • Passenger support

Certification

FAA Certification

CPR Certification

Employee of the Month

Signature Corporate Services - February 2022

Timeline

Flight Attendant - Minneapolis

SkyWest Airlines
05.2024 - Current

Lead Corporate Housing Support Specialist

Signature Corporate Services
04.2019 - 04.2024

Tidewater Community College

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