Josephe Loverde
Dover
Summary
Experienced in providing attentive customer service within fast-paced environments, demonstrating effective communication and problem-solving skills. Collaborated with team members to ensure smooth operations, addressing guest inquiries and complaints professionally. Maintained cleanliness and organization in dining areas while adhering to safety guidelines during food preparation and service. Developed functional solutions to operational challenges, contributing to overall efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Ron & Sons
Kenvil, New Jersey
09.2023 - 12.2024
- Achieved cost-savings by developing functional solutions to problems.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated equipment and machinery according to safety guidelines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted testing of software and systems to ensure quality and reliability.
- AAA Roadside Assistance
Server
Super Chix
Rockaway, New Jersey
01.2022 - 09.2022
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Server Assistant
PF Changs Restaurant
Rockaway, New Jersey
02.2021 - 09.2021
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Recorded accurate inventory counts of beverages, condiments and other supplies.
- Restocked bar items such as napkins, straws, cups and glassware as necessary.
- Greeted guests and answered any questions they had about the menu.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Ensured that all utensils were sanitized properly before use.
- Resolved customer complaints swiftly and professionally when needed.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Followed health code standards while handling food and beverage items.
- Carried food orders to specific restaurant tables and served guests.
- Maintained adequate levels of linens, trays, and silverware items for customers and performed washing and sanitation.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Education
Some College (No Degree) - Criminal Justice
County College of Morris
Randolph Township, NJSkills
- Data analysis
- Customer service
- Problem solving
- Equipment operation
- Safety compliance
- Research skills
- Effective communication
- Friendly, positive attitude
- Multitasking
Timeline
Ron & Sons
09.2023 - 12.2024
Server
Super Chix
01.2022 - 09.2022
Server Assistant
PF Changs Restaurant
02.2021 - 09.2021
Some College (No Degree) - Criminal Justice
County College of Morris