Joseph F. Koontz
Pittsburgh,PA
Summary
Experienced board-certified Pharmacy Technician with 12+ years in both hospital and retail settings. Currently serving as Operations Supervisor for a large health system's outpatient pharmacies. Holding a Bachelor of Science degree in Biology from West Virginia State University, I am a proactive leader with strong communication and collaboration skills. I aim to leverage my leadership experience and pharmacy operations expertise to drive quality improvements and achieve business objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Supervisor
UPMC Community Pharmacies
Pittsburgh, PA
01.2024 - Current
- Coordinate with the retail pharmacy administration team to ensure smooth operations across the organization.
- Analyze and promote areas for improvement in workflow standardization of 14 outpatient pharmacies.
- Create training materials for employees on new or revised processes and procedures.
- Develop and implement operational policies and procedures to ensure compliance with applicable laws and regulations.
- Assist in the preparation and monitoring of the budget for assigned areas, including drug and personnel costs.
- Oversee third-party and patient accounts receivable.
- Perform annual performance reviews for billing and operational staff.
Lead Pharmacy Technician
UPMC Hillman Center Pharmacy
Pittsburgh, PA
06.2022 - 01.2024
- Supervised and directed day-to-day activities of pharmacy technicians and assistants.
- Worked with the lead pharmacist and other clinical staff to brainstorm and implement workflow improvements.
- Assisted in the 'meds to beds' program, Rx Express, by collaborating with nurses and unit directors to address areas of improvement.
- Created and maintained staff work schedules with appropriate PTO requests, sick leaves, etc., and found coverage when needed.
- Delivered yearly performance evaluations to direct reports and calculated appropriate merit increases.
- Trained and coached new hires in all facets of retail pharmacy workflow and assisted them whenever they needed guidance.
- Evaluated pharmacy supplies daily and ordered replenishment through ePro.
Lead Pharmacy Technician
UPMC Mercy Health Center Pharmacy
Pittsburgh, PA
10.2018 - 06.2022
- Acted as liaison for Rx Express, a 'meds to beds' program that facilitates patients' needs for discharge medications.
- Collaborated with hospital and pharmacy administration to fine-tune program and procedures to benefit both nursing and pharmacy staff.
- Worked closely with hospital administration to deliver project requirements, such as presenting monthly growth of pharmacy operations.
- Assigned day-to-day tasks to pharmacy technicians and assistants.
- Reviewed timecards for pharmacy staff by adding PTO days, sick leaves, and making sure punch-ins and outs are accurately achieved.
- Assisted with the lead pharmacist on the yearly task of updating the policy and procedures handbook.
- Joined in and helped with the interview process of new applicants for technician and pharmacist positions.
- Performed retail pharmacy technician duties, such as data entry, dispensing of medications, order management, etc.
Certified Pharmacy Technician
CAMC Memorial
Charleston, WV
09.2017 - 09.2018
- Dispensed and delivered medications to patients throughout the hospital.
- Answered calls from nurses and staff regarding patient medicine.
- Counted, measured, and compounded medications following standard procedures.
- Restocked automated medication dispensing equipment (Acudose-Rx).
- Correctly completed pharmacy paperwork, including daily and weekly reports.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Certified Pharmacy Technician
Kroger
Dunbar, WV
09.2012 - 09.2017
- Reviewed and verified customer information and insurance coverage.
- Collected co-payments from customers.
- Received, reviewed, dispensed, and labeled over 300 prescriptions daily with expert accuracy.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Regularly stocked shelves, rotated stock, and checked for expired medications.
Education
Bachelor of Science - Biology
West Virginia State University
Institute, WV05.2016
Some College (No Degree) - Pre-Medicine
Concord University
Athens, WVSkills
- Policy and Procedure Development
- Team Management
- Operational Improvement
- Project Organization
- Time Management
- Quality Assurance and Control
- Pharmacy Operations
- Microsoft Office
Certification
Certified by the Pharmacy Technician Certification Board (PTCB)
- Certification #10053116
Accomplishments
- UPMC OPIC Pharmacy Technician Recognition Award, December 2023
- UPMC OPIC Honorable Mention, Certificate of Recognition, December 2020
Timeline
Pharmacy Operations Supervisor
UPMC Community Pharmacies
01.2024 - Current
Lead Pharmacy Technician
UPMC Hillman Center Pharmacy
06.2022 - 01.2024
Lead Pharmacy Technician
UPMC Mercy Health Center Pharmacy
10.2018 - 06.2022
Certified Pharmacy Technician
CAMC Memorial
09.2017 - 09.2018
Certified Pharmacy Technician
Kroger
09.2012 - 09.2017
Bachelor of Science - Biology
West Virginia State University
Some College (No Degree) - Pre-Medicine
Concord University
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