Joseph Hunter McCollum
Escrow Officer
Springdale,AR
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Commercial & Residential Escrow Officer
Apex Title & Closings Services
08.2023 - Current
- Prepared comprehensive closing statements accurately reflecting transaction details for both buyer and seller parties.
- Implemented new software systems to streamline workflows and improve overall productivity in the workplace.
- Earned recognition from management for consistently exceeding performance metrics related to transaction speed, accuracy, client satisfaction.
- Overcame challenging scenarios by employing creative problem-solving skills and leveraging existing resources for optimal outcomes.
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
Commissioned Security Officer
RS Defense Group
03.2023 - Current
- Ensured the safety of employees and visitors by enforcing compliance with company security policies and procedures.
- Improved overall security awareness among staff through regular training sessions and presentations.
- Collaborated with law enforcement agencies to resolve criminal activities on the premises effectively.
- Evaluated existing security infrastructure periodically, recommending improvements for enhanced protection where necessary.
Escrow Officer
Advantage Title And Escrow
05.2022 - 08.2023
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Collaborated with stakeholders to complete property sales and purchases.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Prepared and presented contracts and other legal documents to clients.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Conducted thorough research on properties to confirm ownership, title status, and outstanding liens or encumbrances.
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
Mortgage Loan Officer Assistant
Centennial Bank
06.2021 - 05.2022
- Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
- Scheduled meetings and appointments and maintained well-organized master calendar.
Security Manager
Bass Inc
06.2017 - 08.2021
- Create weekly schedules, resolve internal and external conflict
- Arrange weekly supply orders
- Demonstrated commitment to public safety by patrolling events and well-populated establishments.
- Maintained high standards of excellence for security programs, strategies and plans while working in busy, high-risk settings.
Retail Banker III
Signature Bank Of Arkansas
01.2020 - 06.2021
- Processed deposits, withdrawals, loan payments, and CD investments to aid customers in their daily banking needs
- Performed federal vault transfers and TCR maintenance
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Probed to understand customer banking and credit card needs to integrate marketing promotions and programs into conversations and offer strategic advice.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
Realtor/Inside Sales Representative
Bridges Realty
08.2018 - 12.2019
- Advise clients about current local market conditions, provide informed and professional guidance and assistance through the buying, selling, or leasing of personal property.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Managed and recorded leads from outbound telephone marketing.
Teller/Customer Service Representative
Bank of the Ozarks/ Bank OZK
08.2015 - 08.2018
- Assisted customers daily in day to day transactions such as deposits, withdrawals, and loan payments
- Performed weekly federal vault transfers and ATM maintenance.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Agricultural Business
University of Arkansas, Fayetteville
Fayetteville, AR 08.2014 - 05.2018
Skills
Conflict mediation
Management
Assessing
Communication
Teambuilding
Scheduling
Dependable and Responsible
Accomplishments
Presidential Volunteer Lifetime Service Award (2012)
Arkansas Volunteer of the Year (2012)
Timeline
Commercial & Residential Escrow Officer
Apex Title & Closings Services
08.2023 - Current
Commissioned Security Officer
RS Defense Group
03.2023 - Current
Escrow Officer
Advantage Title And Escrow
05.2022 - 08.2023
Mortgage Loan Officer Assistant
Centennial Bank
06.2021 - 05.2022
Retail Banker III
Signature Bank Of Arkansas
01.2020 - 06.2021
Realtor/Inside Sales Representative
Bridges Realty
08.2018 - 12.2019
Security Manager
Bass Inc
06.2017 - 08.2021
Teller/Customer Service Representative
Bank of the Ozarks/ Bank OZK
08.2015 - 08.2018
Agricultural Business
University of Arkansas, Fayetteville
08.2014 - 05.2018