JOSEPHINA CHAPMAN
Lafayette,IN
Summary
Professional information specialist with strong communication and interpersonal skills, prepared to provide engaging and informative tours. Proven ability to connect with diverse groups, ensuring positive experience. Strong focus on collaboration and adaptability with reliable track record of achieving results. Skilled in public speaking, customer service, and navigating complex schedules.
Overview
5
5
years of professional experience
Work History
Senior Information Specialist
Cornell University
Ithaca, NY
10.2023 - Current
- Used database to provide guests and callers with information
- Created an enthusiastic and comfortable environment for guests to ask questions and learn information
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Developed in-depth knowledge of campus, departments, and the local area
- Evolved effective communication skills among guests and coworkers to effortlessly provide information
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Provide informative and engaging tours to groups varying from 10-40 people
Sales Associate
Marshalls
Cortland, US
07.2022 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Cashier
Beak & Skiff Apple Hill Campus
Marietta, NY
08.2020 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Human Development
Cornell University
Ithaca, NY05-2026
Bachelor of Arts - Psychology
SUNY Cortland
Cortland, NY05-2023
High School Diploma -
Tully Junior Senior High School
Tully, NY06-2022
Skills
- Proficient in Microsoft Office
- Strong leadership, conflict resolution, and communication
- Consistently meets deadlines
- Ability to adjust to changes or unexpected situations
- Persevere through challenges and hardships
- Collaborate with team members and facilitate successful decision-making
- Empathize with others situations and relate with guests and peers
- Make logical connections
Timeline
Senior Information Specialist
Cornell University
10.2023 - Current
Sales Associate
Marshalls
07.2022 - 08.2024
Cashier
Beak & Skiff Apple Hill Campus
08.2020 - 10.2020
Bachelor of Science - Human Development
Cornell University
Bachelor of Arts - Psychology
SUNY Cortland
High School Diploma -
Tully Junior Senior High School
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