Josephine Almanza
Dinuba,CA
Summary
Dedicated and experienced in patient care and clinical support, with a strong foundation in confidentiality protocols and patient-centered service. Skilled in effective communication, organization, and problem-solving to ensure smooth clinical operations and optimal patient experiences. Known for adaptability, a collaborative mindset, and a proactive approach to learning. Committed to contributing to team success and advancing organizational goals with professionalism and enthusiasm.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinical Intake Specialist and Group Facilitator
Marjaree Mason Center
05.2023 - 02.2025
- Conducted patient intakes, maintained HIPAA-compliant documentation, and supported admissions processes.
- Coordinated care with external agencies to ensure smooth patient transitions and continuity of services.
- Maintained accurate client records and completed reports for probation, courts, and social services.
- Built strong relationships with referring providers to enhance collaboration and patient outcomes.
- Led support groups, fostering a safe, respectful environment that encouraged personal growth.
- Guided clients in goal-setting and modeled appropriate conduct during sessions.
- Applied culturally sensitive approaches to effectively engage diverse populations.
- Managed client inquiries and intake paperwork to support efficient service delivery.
Lead Direct Care Staff Member
Quality Family Services
02.2019 - 05.2023
- Administered medications and monitored client well-being.
- Prepared meals, maintained clean living areas, and supported daily routines.
- Planned activities and transported clients to appointments and community events.
- Documented services and client progress using ExtendedReach and Microsoft Office.
- Monitored care plans, tracked goal progress, and recommended adjustments as needed.
Clinical Intern
Marjaree Mason Center
08.2022 - 03.2023
- Implemented different treatment modalities to achieve positive outcomes for patients while working under direct supervision of clinical director.
- Provided crisis intervention strategies to assist clients with emergencies.
- Followed guidelines to accurately document therapy sessions for permanent case records.
- Coordinated with appropriate administrative staff to address clinical, and operational questions.
- Performed intake by conducting interviews to establish key information as well as assessing patients' apparent mental state.
Cashier
Target
10.2018 - 02.2019
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
Education
Master of Arts - Clinical Counseling
Alliant International University
San Diego, CA06.2023
Master of Science - Psychology
California State University - Fresno
Fresno, CA05.2021
Associate of Arts - Psychology
Fresno City College
Fresno, CA05.2018
Skills
- Time Management
- Social Perceptiveness
- Relationship Building
- Critical Thinking
- Problem Identification
- Attentive to People
- Laptop and Tablet Operation
- Team Collaboration
- Remote Video Conferencing
- Documentation and Recordkeeping
Certification
- 40-hour Domestic Violence Counselor Training - [2022]
- 8-hour Domestic Violence Batterer's Intervention Facilitator Training - [2022]
- Cultural Awareness and Sensitivity Training - [2021]
- Trauma-Informed Training - [2021]
- CSEC Training - [2021]
- Mental Health First Aid Training - [2021]
- Crisis Prevention Intervention Training - [2019]
- CPR Certified - [2022]
- First Aid Certified - [2021]
- Approaches to Community-Based Suicide Prevention -[2021]
- Care of the LGBTQ Resident in California - [2022]
- HIPAA and Behavioral Health - [2022]
- Human Trafficking: A Growing Epidemic - [2022]
- Suicide-Specific Interventions and Best Practices - [2022]
References
Juan Quevedo - Facility Manager
I have worked under the supervision of Mr. Quevedo for more than three years.
- Email: juanq@qualityfamilysevices.org
- (559)252-2450
Vansan Xiong, ASW - Clinician
Mr. Xiong has been asset to the team at Quality Family Services and has been able to observe my work.
- Email: vansanx@qualityfamilyservices.org
- (559)942-0982
Karen Craft - Psy.D., Clinical Psychology and Clinical Supervisor
Dr. Craft is my clinical supervisor at the Marjaree Mason Center I have been working under for about 4 months and this has given her the opportunity to observe my work with clients.
- Email: karen@mmcenter.org
- (559)355-0533
Rebecca VanRyn, Life Transition Program Manager
- Ms. VanRyn supervised my work as an Intake Specialist and Group Facilitator at the Marjaree Mason Center, where I served for one year. In this role, she had the opportunity to observe my interactions with clients firsthand.
- (559)577-8380
Timeline
Clinical Intake Specialist and Group Facilitator
Marjaree Mason Center
05.2023 - 02.2025
Clinical Intern
Marjaree Mason Center
08.2022 - 03.2023
Lead Direct Care Staff Member
Quality Family Services
02.2019 - 05.2023
Cashier
Target
10.2018 - 02.2019
Master of Arts - Clinical Counseling
Alliant International University
Master of Science - Psychology
California State University - Fresno
Associate of Arts - Psychology
Fresno City College
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