Summary
Overview
Work History
Education
Skills
Timeline
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Josephine A. McKlveen

Norfolk

Summary

Results-driven retail management professional skilled in boosting productivity and streamlining processes to enhance customer service. Strong capabilities in team leadership, inventory management, and project support, ensuring effective coordination and exceptional experiences for clients. Adept at data analysis and conflict resolution to drive operational success.

Overview

8
8
years of professional experience

Work History

Shift Leader and Bartender

Yorgos Bageldashery
Norfolk
06.2024 - Current
  • Supervised daily operations and maintained high service standards at the bagel shop.
  • Resolved customer inquiries and complaints to enhance satisfaction levels.
  • Managed inventory levels and restocked supplies to ensure efficiency.
  • Supported general manager in developing and executing operational strategies.
  • Participated in store-wide marketing initiatives to attract new customers and increase sales revenue.
  • Analyzed sales data to identify trends and areas for improvement.

Recruiter and HR Manager

Titan Talent Development, LLC. DBA Titan Decking
Chesapeake
12.2021 - 06.2024
  • Utilized onboarding and recruiting system Crelate to enhance efficiency and accuracy of employee records.
  • Served as an enthusiastic and effective recruiter for active openings, successfully placing over 300 employees.
  • Organized 7 company job fairs that increased company awareness and commitment to employment diversity.
  • Attended recruiting events and industry conferences to build relationships and source candidates.
  • Worked alongside another recruiter and multiple receptionists to create a welcoming business environment.

Waitress

Leones Italian Restaurant
Norfolk
11.2021 - 05.2022
  • Maintained the highest standards of safety and hygiene throughout the restaurant.
  • Accommodated customers' dietary preferences and maintained a list of recurring clients to foster meaningful relationships.
  • Worked to support other restaurant staff to ensure the highest level of service.

Pool and Events Manager

Greenbrier Country Club
Chesapeake
06.2019 - 08.2021
  • Coordinated month-of and day-of logistics for events, ensuring seamless execution of weddings and corporate gatherings.
  • Collaborated with operations manager to foster a member-focused environment, actively encouraging feedback.
  • Scheduled and organized swim lessons for diverse age groups, collaborating with coaching staff to tailor instruction.

Volunteer Intern

CHKD
Norfolk
06.2018 - 07.2019
  • Managed incoming and outgoing correspondence to ensure timely communication.
  • Executed administrative duties including filing and typing to support daily office functions.
  • Coordinated telephone communication to maintain effective contact with clients.

Education

Tidewater Community College
Norfolk

Old Dominion University
Norfolk

International Baccalaureate Diploma - Advanced Studies

Oscar Smith High School
Chesapeake

Skills

  • Project support
  • Inventory management
  • Event coordination
  • Conflict resolution
  • Collaboration and community
  • Data analysis
  • Customer service
  • Recruitment strategies
  • Communication and presentation
  • Microsoft Office

    • Timeline

    Shift Leader and Bartender

    Yorgos Bageldashery
    06.2024 - Current

    Recruiter and HR Manager

    Titan Talent Development, LLC. DBA Titan Decking
    12.2021 - 06.2024

    Waitress

    Leones Italian Restaurant
    11.2021 - 05.2022

    Pool and Events Manager

    Greenbrier Country Club
    06.2019 - 08.2021

    Volunteer Intern

    CHKD
    06.2018 - 07.2019

    Tidewater Community College

    Old Dominion University

    International Baccalaureate Diploma - Advanced Studies

    Oscar Smith High School

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