Josephine Schroeder
Gibson Area Hospital (The Annex)
Roberts,US
1
Certification
20
years of professional experience
Detail-oriented Certified Nursing Assistant and Customer Support Specialist with over 15 years of experience in health insurance operations, clinical data management, and customer care. Expertise in HIPAA compliance, medical terminology, complex scheduling, and database systems. Skilled in managing patient inquiries, insurance verifications, and conflict resolution. Pursuing a remote administrative role to enhance patient coordination and operational efficiency.
Work History
CNA – Long Term Care
1 Year 6 Months- Delivered personalized, resident-centered care in 42-bed skilled nursing facility, enhancing overall resident satisfaction.
- Maintained accurate daily digital charting, ensuring comprehensive tracking of resident nutritional intake, medication management compliance, and behavioral shifts to support effective care planning.
- Maintain accurate daily digital charting, tracking resident nutritional intake, medication management compliance, and behavioral shifts.
Health Care Assistant
1 Year- Managed inventory databases to support efficient facility operations.
- Performed rapid triage on patient call lights to evaluate immediate medical or logistical needs.
- Coordinated shift responsibilities from nursing leadership, ensuring timely communication of task completion.
- Executed rapid triage on patient call lights to address immediate medical and logistical needs.
- Assisted with inventory databases to ensure seamless facility operations.
- Completed specialized training for acute stroke patient care.
CNA – Certified Nursing Assistant
6 Months- Maintained accurate patient charts and daily logs to support continuity of care across multiple healthcare settings.
- Collaborated with multi-disciplinary clinical teams to uphold high standards of patient care and ensure compliance with safety regulations.
- Managed patient scheduling, mobility transportation, and nutritional workflows to facilitate timely and effective patient care.
CNA – Certified Nursing Assistant
1 Year 2 Months- Executed comprehensive charting and digital documentation for resident interactions and status changes, ensuring accurate records and continuity of care.
- Coordinated schedules, managed dining transfers, and completed documentation tasks for high-volume resident units.
- Coordinated schedules and managed dining transfers for high-volume resident units while completing essential documentation tasks to support operational efficiency.
Mental Health Technician
10 Months- Managed administrative paperwork, documented patient behaviors, and maintained shift-to-shift transition logs to ensure seamless care transitions.
- Oversaw safety protocols and clinical documentation for individuals in acute mental health and substance abuse recovery units.
- Completed documentation, conducted inventory checks, and facilitated Admissions and Discharges to maintain unit operations.
Customer Service Representative (Remote)
1 Year 5 Months- Successfully performed duties in a work-from-home setting, demonstrating strong self-management, high productivity, and technical reliability.
- Managed high-volume inbound phone lines, answering complex inquiries regarding commercial and Medicare health plans.
- Navigated proprietary insurance software databases to verify coverage, deductibles, and network benefits.
- Coordinated with internal underwriting and claims departments to resolve complex member billing and coverage disputes.
Customer Service Representative
5 Months- Managed the company database to schedule, dispatch, and track technician service appointments.
- Processed phone payments, managed accounts and receivable logs, and addressed client correspondence to ensure timely resolutions.
- Maintained office workspace efficiency, coordinated outbound mailing campaigns, and resolved client escalations to enhance customer satisfaction.
Customer Service Representative
5 Years- Acted as the primary point of contact in a high-volume corporate call center environment.
- Verified secure account credentials and resolved customer disputes by interpreting complex billing ledgers.
- Processed equipment upgrades, add-on features, and hardware purchases using multiple internal software applications.
- Navigated multiple internal software applications simultaneously to process equipment upgrades, add-on features, and hardware purchases.
Education
High School Diploma / GED
Skills
Remote Work Operations: Data security
Independent Time Management
Virtual Call Center Systems.
Healthcare Associate: Office operations
Insurance Benefit verification Management
Intake managementEMR systems
Client Relations: Customer service
Conflict Resolution ResolutionCall Handling.Call triage
Compliance & Technical: HIPAA Regulations
Quality control
Microsoft Office
Multi-Screen Navigation.
Leadership: Peer training
Shift Log ManagementLog management
Time management
Patient care
Vital signs monitoring
Certification
- Certified Nursing Assistant (CNA) | Illinois Department of Public Health (Active)
- Basic Life Support (BLS) & CPR Certification | American Heart Association
Timeline
CNA – Long Term Care
Gibson Area Hospital (The Annex)
02.2025 - CurrentRead More
Health Care Assistant
Carle Foundation Hospital
11.2023 - 11.2024Read More
CNA – Certified Nursing Assistant
ESHYFT
05.2023 - 11.2023Read More
CNA – Certified Nursing Assistant
Accolade Healthcare of Paxton on Pells
04.2022 - 06.2023Read More
Mental Health Technician
The Pavilion
04.2016 - 02.2017Read More
Customer Service Representative (Remote)
Health Alliance
05.2013 - 10.2014Read More
Customer Service Representative
Mike Williams Plumbing and Heating
07.2011 - 12.2011Read More
Customer Service Representative
AT&T
06.2006 - 06.2011Read More
Centennial High School
High School Diploma / GED
Read More