JOSEPHINE AYALA
Fresno,CA
Summary
Compassionate and driven Medical Assistant with a strong blend of clinical expertise and interpersonal skills, adept at navigating the complexities of modern healthcare environments. Committed to joining a dedicated medical team that prioritizes exceptional patient care and upholds the highest industry standards. Proficient in managing front-desk operations, handling patient inquiries, and maintaining accurate medical records while ensuring a seamless patient experience. Recognized for strong teamwork abilities and a flexible approach to evolving challenges, consistently fostering a positive and organized atmosphere that enhances operational efficiency.
Overview
11
11
years of professional experience
Work History
Medical Assistant/Receptionist
United Health Centers
05.2025 - Current
- Managed patient scheduling, ensuring optimal flow and reduced wait times.
- Assisted in electronic health record maintenance to enhance data accuracy and accessibility.
- Conducted patient intake assessments, gathering vital information efficiently and empathetically.
- Coordinated communication between medical staff and patients to streamline operations and improve satisfaction.
- Trained new staff on office protocols, fostering a collaborative and knowledgeable team environment.
- Checked patient insurance, demographic, and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Managed billing processes accurately, minimizing discrepancies and improving revenue collection rates for the practice.
Medical Assistant
Premier Cancer Care and Infusions
04.2024 - 05.2025
- Administered patient care and assisted in infusion procedures to enhance treatment experiences.
- Coordinated patient appointments and managed schedules to optimize clinic efficiency.
- Conducted patient assessments and documented vital signs for accurate medical records.
- Collaborated with healthcare providers to ensure seamless communication regarding treatment plans.
- Oversaw inventory management, ensuring availability of medical supplies for uninterrupted service delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Phone Operator
University Pulmonary Associates
06.2021 - 04.2024
- Managed high-volume incoming calls, ensuring efficient routing to appropriate departments.
- Provided exceptional customer service by addressing patient inquiries and concerns promptly.
- Scheduled appointments and coordinated with healthcare providers to streamline patient flow.
- Maintained accurate patient records using electronic health record (EHR) systems for data integrity.
MEDICAL ASSISTANT BACK OFFICE
Shaw Walk-in Medical Center
06.2021 - 12.2021
- Directed patients to exam rooms, prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained client medical history, including medication information, symptoms and allergies.
MEDICAL ASSISTANT / FRONT OFFICE
Central Valley Pain Management
07.2015 - 06.2020
- Front desk management and patient relations, ensuring open lines of communication between patients and physicians.
- Assisting in sterile procedures including preparation for procedures, taking and recording vital signs and post-op care.
- Managed patient registrations, check-in, check-out, and multi-line phones while providing excellent customer service.
- Monitored cleanliness, safety, and maintenance of clinic.
Education
Associates -
Fresno City College
01.2022
EKG Tech - undefined
Fresno City College
07.2021
CNA - undefined
Pacific Health Education
Fresno, CA06.2020
M.A. - Medical Assistant
UEI College
Fresno, CA01.2015
GED - undefined
Cesar Chavez Adult School
Fresno, CA01.2013
Skills
- BLS / CPR
- 12 Lead EKG
- Sterile Techniques
- EMR Charting
- File and maintain records
- Appointment Scheduling and Reminders
- Patient Communication
- Multi-Line Phones
- Medical receptionist experience
- Front desk operations
Timeline
Medical Assistant/Receptionist
United Health Centers
05.2025 - Current
Medical Assistant
Premier Cancer Care and Infusions
04.2024 - 05.2025
Phone Operator
University Pulmonary Associates
06.2021 - 04.2024
MEDICAL ASSISTANT BACK OFFICE
Shaw Walk-in Medical Center
06.2021 - 12.2021
MEDICAL ASSISTANT / FRONT OFFICE
Central Valley Pain Management
07.2015 - 06.2020
EKG Tech - undefined
Fresno City College
CNA - undefined
Pacific Health Education
M.A. - Medical Assistant
UEI College
GED - undefined
Cesar Chavez Adult School
Associates -
Fresno City College