Josephine McDonald
Colorado Springs,CO
Summary
Empathetic Patient Access Representative known for high productivity and efficiency in task completion. Specialize in patient registration, insurance verification, and appointment scheduling. Excel in communication, problem-solving, and time management skills, ensuring smooth operations within healthcare settings. Commit to delivering exceptional patient service by utilizing soft skills effectively in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
UCHealth Memorial Hospital
Colorado Springs, CO
07.2024 - Current
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Implemented patient satisfaction surveys to identify areas for improvement.
- Ensured accuracy of all data entered into computer system.
- Facilitated communication between patients, staff members, and third party payers.
- Explained various admission forms and policies, acquiring signatures for consent.
- Managed incoming faxes related to patient registration processes.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Applied HIPAA privacy and security regulations while handling patient information.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Stayed current on community-based resources and services useful to patients.
- Collaborated with clinical and administrative staff to meet patient needs.
Wax Specialist
European Wax Center
Colorado Springs, CO
08.2022 - 03.2023
- Stocked shelves with supplies needed for the day's appointments.
- Organized appointment bookings using an online scheduling system.
- Maintained a clean, safe, and sanitary work environment for clients.
- Educated clients about skin care regimens that would enhance their overall appearance.
- Developed new styles and techniques.
- Updated and maintained customer information records and beauty services provided.
- Kept up-to-date on current trends in the industry through continuing education courses.
Customer Service Associate Cashier
Walmart
Colorado Springs, CO
08.2019 - 05.2022
- Processed returned merchandise by strictly following store return and exchange procedures.
- Managed returns and exchanges in accordance with company policies and procedures.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
Education
Licensed Esthetician - Health and Beauty
The Salon Professional Academy
Colorado 03-2022
Skills
- Patient check-in
- Registration management
- Patient identity verification
- Resource allocation
- Insurance billing
- Policy understanding
- Healthcare systems navigation
- Health insurance knowledge
Timeline
Patient Access Representative
UCHealth Memorial Hospital
07.2024 - Current
Wax Specialist
European Wax Center
08.2022 - 03.2023
Customer Service Associate Cashier
Walmart
08.2019 - 05.2022
Licensed Esthetician - Health and Beauty
The Salon Professional Academy