Josephine Berto

• Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
• Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
• Interviewed, hired, and trained new workers.
• Resolved issues between employees and customers using company policies.
• Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
• Oversaw all daily office operations and equipment maintenance.
• Maintained records and logs of work performed and materials and equipment used.
• Monitored, coached, and supervised team.
• Established team priorities, maintained schedules and monitored performance.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Monitored systems in operation and quickly troubleshot errors.

• Grouped and routed deliveries according to designated areas to maintain efficient delivery times
• Handled merchandise in accordance with product handling standards
• Completed on-time deliveries by choosing best and most efficient routes.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables
• Maintained safe driving habits to protect property and general public on roadways
• Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control
• Inspected vehicle prior to and after completing shifts, noting damage or issues in detailed logs
• Communicated effectively with dispatch regarding delivery progress and route detours.

Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.

• Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
• Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
• Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
• Completed customer applications and updated records to reflect current information.
• Processed insurance policy cancellations and renewals quickly to meet call time targets.
• Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.

• Greeted each customer and supplied service-level options and pricing, including promotional and membership information
• Operated cash register and processed cash, credit card
• Provided customers with thorough information on product care and use
• Listened to customer needs and preferences to provide accurate advice
• Drove sales and add-on purchases by promoting specific item options to customers
• Helped customers find specific products, answering questions and offering advice
• Assisted customers with account updates.