Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOSEPHINE BRECEDA

El Paso

Summary

Dynamic bilingual professional with extensive experience at Security Service Federal Credit Union, excelling in claims review and transactions reconciliation. Proven ability to enhance data integrity and documentation processes while delivering exceptional customer service. Adept at managing high volumes of claims and fostering positive client relationships. Proficient in Excel and Microsoft applications.

Overview

9
9
years of professional experience

Work History

Claims Processor

Employbridge
El Paso
01.2019 - Current
  • Unemployment Claims Processor
  • Data Entry
  • Analyzed information gathered by investigations to report findings and recommendations.
  • Processed new policies and claims.
  • Work unsupervised for long periods of times.
  • Respond to emails regarding unemployment claims.
  • Manage over 100 claims per day.

Bilingual Customer Service Representative

Security Service Federal Credit Union
El Paso
10.2024 - 06.2025
  • Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
  • Monitored changes in laws related to banking policies and procedures.
  • Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
  • Provided guidance on how best to utilize online banking tools for maximum benefit.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.

Travel Assistant

Border Servant Corps
El Paso
04.2024 - 09.2024
  • Monitored changes in flight schedules and rescheduled bookings accordingly.
  • Researched available destinations to suggest suitable trips.
  • Assisted migrants with shelter information when they arrived to their final destination.

Customer Service Representative

Metro By T-Mobile
El Paso
01.2016 - 01.2019
  • Manager
  • Customer Service
  • Daily Deposits and perform inventory
  • Fix customers cell phones
  • Do schedules

Education

High School Diploma -

Chapin High School
El Paso, TX

Skills

  • Claims review
  • Transactions reconciliation
  • Data integrity
  • Documentation abilities
  • Proficient in Excell and Microsoft
  • Bilingual

Timeline

Bilingual Customer Service Representative

Security Service Federal Credit Union
10.2024 - 06.2025

Travel Assistant

Border Servant Corps
04.2024 - 09.2024

Claims Processor

Employbridge
01.2019 - Current

Customer Service Representative

Metro By T-Mobile
01.2016 - 01.2019

High School Diploma -

Chapin High School

Similar Profiles

CREATE PROFILE
JOSEPHINE BRECEDA
Want your own profile? Create for free at Resume-Now.com