Results-driven retail associate with over 10 years of experience in customer service and team leadership. Expertise in cross-functional collaboration and strategic issue analysis, leading to improved service delivery and operational efficiency.
Overview
19
19
years of professional experience
Work History
Retail Sales Associate
Bass Pro Shops Outdoor World
Ashland Virginia
09.2017 - 02.2026
Provided expert assistance in product selection, contributing to an elevated shopping experience and increased customer satisfaction.
Arranged and maintained product displays, ensuring merchandise remained visible and easily accessible to customers.
Managed point-of-sale systems for efficient transaction processing, ensuring swift service delivery to customers.
Analyzed inventory levels and resolved discrepancies to maintain accurate stock records on sales floor.
Customer Service Representative
Dillard's
Cary, NC
07.2009 - 01.2013
Resolved customer inquiries through effective communication and product knowledge.
Processed merchandise returns and exchanges in compliance with company policies.
Managed point-of-sale transactions efficiently, ensuring accuracy in cash handling.
Collaborated with team members to enhance customer satisfaction and service delivery.
Assistant Manager
Cities Trends
Durham, NC
10.2006 - 03.2009
Supervised daily operations to ensure compliance with company policies and procedures.
Trained and mentored team members to enhance productivity and customer service skills.
Analyzed sales data to identify trends and recommend strategies for inventory management.
Coordinated staff schedules to optimize coverage during peak operational hours.