JOSEPHINE CREMONT
Pompano Beach,FL
Summary
Customer service professional with extensive nine years of experience building positive customer relationships, identifying customer needs, recommending products and delivering personalized service in fast-paced environments. Skilled in communication, multitasking, problem-solving, and creating positive customer experiences. Holds a Bachelor's degree in Business Management from Florida Atlantic University, with additional experience in data entry, QuickBooks, and account reconciliation. Seeking a sales position where strong interpersonal skills, professionalism, and customer service experience can support customer satisfaction and business growth.
Overview
7
7
years of professional experience
Work History
Restaurant Server
411 South Bar & Grill
08.2024 - Current
- Managed multiple customers and competing priorities, ensuring a professional and welcoming experience.
- Resolved customer concerns and requests with patience and professionalism, fostering a positive dining experience.
Restaurant Server
Villagio Restaurant
05.2022 - 08.2024
- Recommended menu items, daily specials, and wine pairings tailored to enhance customer dining experience.
- Addressed customer requests and concerns promptly, ensuring satisfaction and fostering positive relationships.
Bookkeeper
QTA Associates Inc.
01.2024 - 05.2024
- Utilized QuickBooks for accurate bookkeeping and efficient financial recordkeeping.
- Ensured precision and confidentiality in handling sensitive business records, reinforcing trust and dependability.
Hostess
Copperfish
08.2021 - 05.2022
- Welcomed guests with warmth and professionalism, enhancing their dining experience.
- Managed incoming calls, efficiently handling reservations and takeout orders to ensure smooth operations.
Restaurant Server & Hostess
Coney Grill
10.2019 - 08.2021
- Managed high volume of takeout orders during COVID-19, ensuring timely service as primary option for customers.
- Adapted procedures to maintain professionalism and organization, enhancing customer experience during transitions.
Education
Bachelor's Degree - Business Management
Florida Atlantic University
Boca Raton, FLSkills
- Consultative Customer Service
- Verbal Communication
- Building rapport
- Problem-Solving
- Teamwork and Collaboration
- Multitasking & Time Management
- Attention to Detail
- Working Effectively Under Pressure
Timeline
Restaurant Server
411 South Bar & Grill
08.2024 - Current
Bookkeeper
QTA Associates Inc.
01.2024 - 05.2024
Restaurant Server
Villagio Restaurant
05.2022 - 08.2024
Hostess
Copperfish
08.2021 - 05.2022
Restaurant Server & Hostess
Coney Grill
10.2019 - 08.2021
Bachelor's Degree - Business Management
Florida Atlantic University