Jasmen Tienor
Iowa City,IA
Summary
Sales & Customer Relationship Professional
Results-driven customer service and operations professional with 15+ years of experience building customer relationships, identifying needs, resolving concerns, supporting purchasing decisions, and delivering exceptional service across customer service, hospitality, retail, and supply chain environments. Experienced in high-volume customer interactions, product inquiries, vendor relationship management, purchasing, negotiation, and CRM/data management. Strong ability to communicate product and service information, establish rapport, overcome customer concerns, and provide solutions tailored to individual needs. Consistently focused on customer satisfaction, operational performance, accuracy, and achieving service expectations.
Overview
18
18
years of professional experience
Work History
Customer Service Representative II
Concentrix
, UT
11.2024 - 02.2026
- Managed high-volume inbound customer interactions, identified needs, and recommended effective solutions to enhance customer experience.
- Resolved customer concerns, ensured positive experiences, and maintained high satisfaction levels.
- Built rapport through active listening, clear communication, and a solutions-focused approach.
- Applied product policy knowledge to accurately guide customers toward tailored solutions.
- Consistently met performance expectations for call quality, productivity, and customer satisfaction.
- Utilized CRM software to document interactions and maintain accurate customer records.
- Adapted communication style to enhance understanding and resolution across diverse customer needs.
- Completed ongoing training to strengthen product knowledge and stay updated on company policies.
Guest Services Repesentative
Kirtland Air Force Inns
Albuquerque, New Mexico
11.2021 - 07.2022
- Built positive relationships with guests by providing personalized service and responding promptly to questions, requests, and concerns.
- Used strong communication and problem-solving skills to address complaints and turn challenging interactions into positive customer experiences.
- Assisted customers with room reservations by identifying needs and offering tailored booking options.
- Coordinated with maintenance and housekeeping teams to swiftly resolve customer concerns and enhance satisfaction.
- Provided accurate information on available services and accommodations to facilitate informed customer decisions.
- Processed payments and maintained accurate customer and transaction records.
- Maintained professionalism and customer focus in a fast-paced hospitality environment.
Maintenance Worker Lead
Kirtland Air Force Inns
Albuquerque, New Mexico
06.2020 - 11.2021
- Coordinated with maintenance and housekeeping teams to resolve customer concerns efficiently, ensuring timely resolutions and maintaining service quality.
- Used strong communication and problem-solving skills to address complaints and turn challenging interactions into positive customer experiences.
- Built positive relationships with guests through personalized service and prompt responses to questions, requests, and concerns, enhancing guest satisfaction.
- Performed routine maintenance on facilities and equipment at Kirtland Air Force Inns.
- Conducted preventative maintenance to ensure safety and functionality of premises.
- Assisted with landscaping and groundskeeping to maintain aesthetics of the property.
- Collaborated with team members to address urgent repair requests efficiently.
- Managed inventory of supplies and tools necessary for daily maintenance tasks.
- Ensured compliance with safety regulations during all maintenance activities conducted.
- Maintained cleanliness and organization of work areas to promote a safe environment.
- Provided accurate information on available services and accommodations to assist customers in making informed decisions, improving overall guest experience.
- Maintained professionalism and customer focus in a fast-paced hospitality environment.
Store Associate
Minuteman Food Mart
Lillington, North Carolina
08.2018 - 11.2018
- Guided customers in product selection by addressing inquiries and matching them with suitable items.
- Provided friendly, efficient service while handling customer transactions accurately.
- Built positive customer interactions through product knowledge, communication, and attentive service.
- Managed cash transactions and followed established procedures for accuracy and accountability.
- Organized merchandise displays and ensured a clean sales environment to enhance customer shopping experience.
- Conducted inventory checks and contributed to daily store operations to ensure seamless service.
Purchasing Coordinator I
Noble Supply & Logistics Guam
Yigo, Guam
01.2015 - 08.2018
- Managed purchasing of MRO and industrial products for Department of Defense (DOD) contracts, requiring strong product knowledge and attention to customer requirements.
- Negotiated carrier rates and managed vendor relationships to achieve cost-effective logistics solutions.
- Evaluated purchasing and logistics needs and coordinated solutions to minimize delays and maintain customer expectations.
- Coordinated orders with vendors and carriers, resolving issues to ensure timely delivery.
- Collaborated with vendors and internal teams to address freight and delivery challenges, ensuring seamless operations.
- Maintained customer, product, vendor, inventory, and purchasing information in NetSuite.
- Supported warehouse and supply chain operations by ensuring accurate product and purchasing information.
- Developed strong relationships with vendors and internal stakeholders to facilitate efficient procurement and service.
Engineering Secretary
Leo Palace Resort Guam
Yona, Guam
10.2013 - 01.2015
- Coordinated scheduling of meetings and administrative tasks, streamlining processes to support departmental operations.
- Provided timely administrative support to facilitate smooth business operations.
- Managed communications with customers and vendors, efficiently resolving inquiries and issues to ensure service continuity.
- Developed strong relationships with vendors and stakeholders through consistent follow-up, fostering collaboration.
Retail Supervisor
Leo Palace Resort Guam
Yona, Guam
01.2008 - 10.2013
- Supervised daily retail operations to enhance customer service, optimize product presentation, and increase customer satisfaction.
- Assisted customers with product needs and questions while providing knowledgeable and personalized service.
- Resolved customer concerns professionally to sustain positive relationships and foster customer loyalty.
- Trained staff on customer service expectations, daily procedures, and effective interactions with customers.
- Balanced customer service, employee needs, and inventory responsibilities to ensure seamless daily operations.
- Supported merchandise organization and inventory control to ensure products were available and presented effectively.
- Led by example in creating a welcoming and service-focused retail environment.
Education
High School Diploma -
Southern High School
Guam04-2007
Skills
- Customer Relationship Management
- Consultative Customer Service
- Customer retention
- Customer Engagement
- Product Knowledge and Recommendations
- Solution selling
- Objection Handling
- Conflict Resolution
- Issue resolution
- High-volume interactions
- CRM management
- Order Processing
- Transaction Management
- Negotiation
- Sales metrics
- Time Management & Prioritization
- Team leadership
- Persuasion & Influence
- Communication & Rapport Building
- NetSuite
Timeline
Customer Service Representative II
Concentrix
11.2024 - 02.2026
Guest Services Repesentative
Kirtland Air Force Inns
11.2021 - 07.2022
Maintenance Worker Lead
Kirtland Air Force Inns
06.2020 - 11.2021
Store Associate
Minuteman Food Mart
08.2018 - 11.2018
Purchasing Coordinator I
Noble Supply & Logistics Guam
01.2015 - 08.2018
Engineering Secretary
Leo Palace Resort Guam
10.2013 - 01.2015
Retail Supervisor
Leo Palace Resort Guam
01.2008 - 10.2013
High School Diploma -
Southern High School