Kathy Denning

• Assist customers with medication inquiries and prescription filling processes.
• Adhere to all HIPAA regulations regarding patient privacy and confidentiality.
• Communicate effectively with physicians, nurses, patients and other healthcare professionals regarding medication needs or issues related to prescriptions.
• Answer incoming calls promptly, courteously, and professionally.
• Participate in continuing education programs to stay informed on pharmacy practices and product knowledge.

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• Keep records of customer interactions or transactions, thoroughly recording details of inquiries.

• Clarified complex insurance terms for clients, enabling informed decision-making.
• Educated clients on coverage options, benefits, and claims procedures, enhancing their understanding and satisfaction.
• Managed client accounts, maintaining accurate documentation of policy details to ensure compliance.
• Conducted policy reviews to ensure alignment with changing client needs and regulations.
• Conducted customer needs assessments to identify appropriate coverage levels and options.
• Assisted clients in filing claims by providing necessary documentation and guidance.
• Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
• Provided assistance with billing inquiries, payment processing, and customer service issues.