Samantha Rauls
Hartford,CT
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
2011
2011
years of post-secondary education
Work History
Customer Service Representative II
Eversource
Hartford, CT
06.2024 - Current
- Assist customers with inquiries about energy services and billing issues.
- Resolve customer complaints through effective communication and problem-solving skills.
- Process service requests: start and stop electric and gas orders.
- Remain calm and professional in stressful circumstances and effectively diffuse tense situations.
- Resolve complex problems by working with other departments to provide solutions that meet customer needs.
- Inform customers about billing procedures, process payments, and provide payment options, and setup assistance.
Food Delivery Driver
DoorDash
Hartford, CT
07.2021 - Current
- Delivered meals promptly to customers in designated areas.
- Navigated routes efficiently using GPS technology.
- Communicated with customers regarding order status and delivery updates.
Tax Preparer
Liberty Tax Service
Hartford, CT
01.2013 - Current
- Prepared individual and business tax returns using tax software tools.
- Reviewed financial documents for accuracy and compliance with tax regulations.
- Assisted clients in understanding tax obligations and available deductions.
- Educated clients on changes in tax laws and filing procedures.
- Collaborated with team members to streamline the tax preparation process.
- This is seasonal work.
Bank Teller
Webster Bank
Hartford, CT
03.2022 - 04.2023
- Processed customer transactions efficiently and accurately.
- Managed cash drawer and ensured balanced transactions daily.
- Assisted customers with account inquiries and services provided.
- Maintained compliance with banking regulations and policies.
- Collaborated with team members to streamline operations.
Homemaker Aide
Hartford Elderly Services
Hartford, CT
08.2014 - 01.2015
- Assisted elderly clients with daily living activities and personal care.
- Provided companionship to enhance emotional well-being and reduce isolation.
- Maintained a clean and safe environment according to health standards.
- Prepared nutritious meals tailored to individual dietary needs and preferences.
- Collaborated with healthcare professionals to support client health plans.
Education
General Education Diploma
Springfield, MASkills
- Energy services
- Conflict resolution
- Payment processing
- Customer inquiries
- Billing procedures
- Customer relationship management
- Tax preparation
- Financial compliance
References
References available upon request.
Timeline
Customer Service Representative II
Eversource
06.2024 - Current
Bank Teller
Webster Bank
03.2022 - 04.2023
Food Delivery Driver
DoorDash
07.2021 - Current
Homemaker Aide
Hartford Elderly Services
08.2014 - 01.2015
Tax Preparer
Liberty Tax Service
01.2013 - Current
General Education Diploma