Keara Jones
Zion,IL
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction through expert complaint resolution and account updating. Skilled in both inbound and outbound calling, showcasing a calm demeanor and a high-energy attitude. Excelled in performance by swiftly resolving inquiries, significantly boosting team efficiency without exceeding a 55-word limit.
Overview
14
14
years of professional experience
Work History
Customer Service Representative II
Home Care Delivered
01.2024 - Current
- Responded to customer requests for products, services, and company information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Medline
01.2021 - 01.2024
- Responded to customer requests for products, services, and company information.
- Created and maintained detailed database to develop promotional sales.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Collection Customer Service Representative
LTD Commodities
02.2011 - 03.2020
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Generated and distributed monthly customer statements.
- Investigated customer credit references and approved credit lines.
Education
High School Diploma -
Waukegan High School
Waukegan, IL06-2005
Skills
- Scheduling
- Complaint resolution
- Account updating
- Calm demeanor
- Inbound and outbound calling
- High-energy attitude
- Order processing
- Positive and professional
Timeline
Customer Service Representative II
Home Care Delivered
01.2024 - Current
Customer Service Representative
Medline
01.2021 - 01.2024
Collection Customer Service Representative
LTD Commodities
02.2011 - 03.2020
High School Diploma -
Waukegan High School
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