Katrina Abney
Niagara Falls,NY
Summary
Personable and dedicated customer service representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers and colleagues. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for cultivating partnerships.
Overview
6
6
years of professional experience
Work History
Customer Service Representative II
Thermo Fisher Scientific
Grand Island, NY
06.2021 - Current
- Brand Ambassador.
- New Hire Mentor.
- Delivering exceptional customer service to enhance overall customer satisfaction.
- Customer Relations Trained.
- Assisting order placement tasks, supporting customers with order statuses and account details, and initiating the creation of new accounts.
- Addressing customer inquiries relative to product details, invoices, and credit/debit transactions.
- Daily contribution of 40+ calls, 20+ emails
Production Technician
General Motors, GM
Lockport, NY
02.2019 - 04.2021
- Performed quality control checks on products to ensure compliance with standards.
- Recorded daily production data into an electronic database system for tracking purposes.
- Identified potential areas of improvement within existing processes and recommended solutions accordingly.
- Conducted operations and tests on finalized products to validate their capabilities
Medical Receptionist
NFMMC- Golisano Center
Niagara Falls, NY
11.2018 - 01.2019
- Daily intake of patients for 5 providers in a primary care setting.
- Managed various tasks, including insurance/billing processing, copayment retrieval, and handling calls from patients, medical providers, insurers, and healthcare professionals.
- Facilitated effective phone conversations with medical contacts concerning patients' scripts, referrals, transportation arrangements, and durable equipment.
Education
Some College (No Degree) - Pharmacy Technician
Buffalo Center of Arts And Technology
Buffalo, NYSkills
- Call Management
- Product Knowledge
- Data Collection
- Complaint resolution
- Conflict Resolution
- High-energy attitude
- Project management abilities
- Order Processing
- Active Listening
- Tactful and diplomatic
- Prioritization
- Positive and professional
- Critical Thinking
Timeline
Customer Service Representative II
Thermo Fisher Scientific
06.2021 - Current
Production Technician
General Motors, GM
02.2019 - 04.2021
Medical Receptionist
NFMMC- Golisano Center
11.2018 - 01.2019
Some College (No Degree) - Pharmacy Technician
Buffalo Center of Arts And Technology
Similar Profiles
Emily RobinsonEmily Robinson
Pharmacy Technician II at Fisher Bioservices, Thermo Fisher ScientificPharmacy Technician II at Fisher Bioservices, Thermo Fisher Scientific
Larry HorsleyLarry Horsley
Material Handler II at Thermo Fisher ScientificMaterial Handler II at Thermo Fisher Scientific
Joshua LeakJoshua Leak
Formulation Technician at Thermo Fisher ScientificFormulation Technician at Thermo Fisher Scientific
Sheila NollSheila Noll
Production Material Handler at Thermo Fisher Scientific, PatheonProduction Material Handler at Thermo Fisher Scientific, Patheon
Theresa StottlarTheresa Stottlar
Customer Service Representative MTM at Independent Health Association Inc.Customer Service Representative MTM at Independent Health Association Inc.