Emily Wiecek
Springfield,MA
Summary
Hardworking and trustworthy individual seeking team-oriented environment. Adept in multitasking and maintaining grace and efficiency in high-pressure situations to serve customer needs, deliver exceptional service and boost business revenues.
Skilled in written and verbal communication, along with problem solving in intense settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Overview
10
10
years of professional experience
Work History
Customer Service Representative II
A Duie Pyle
Westfield, Massachusetts
11.2021 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Managed cycle counting activities including reconciliation of variances between physical counts and system records.
- Performed root cause analysis when significant discrepancies were identified during audits or cycle counts.
- Developed corrective action plans when non-compliance issues were detected in the supply chain process.
- Received, inspected and recorded incoming shipments of raw materials, components and finished products.
- Prepared documentation such as bills of lading, packing slips, invoices, prior to shipment release.
- Assisted with training new employees on best practices related to material handling processes.
- Responded to customer inquiries via phone, email and chat.
- Experience using SAP. As well as WMS, Koerber, and HighJump software, for executing strategic processes such as receiving, put-away/flow-through, inventory management, order processing, picking/packing, loading, and shipping.
Customer Service Associate
CARQUEST Auto Parts
Greenfield, MA
11.2019 - 10.2021
- Delivered exceptional service by greeting customers, taking orders and filling each accurately.
- Responded effectively to customer questions and inquiries and provided information regarding products.
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
- Processed order transactions, including debit and cash operations.
- Recorded accurate customer orders utilizing company computer system.
- Signed for delivered items, unpacked boxes, posted received products into inventory and restocked items properly.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Driver
Proshred Security
Wilbraham, MA
01.2015 - 10.2019
- Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
- Maintained clean safety record with no accidents or incidents.
- Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Specialized in on-site document destruction.
- Help businesses securely safeguard private information, maintain legislative compliance and protect their public image
Scanning Technician
Proscan Imaging
Wilbraham, MA
04.2014 - 01.2015
- Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality.
- Maintained imaging equipment, assessing for issues and proper functionality after each use, troubleshooting concerns, and escalating major issues to maintenance staff.
- Scanning confidential documents, converting the images into a PDF file for the clients to easily access.
Education
High School Diploma -
Enrico Fermi High School
Enfield, CT06.2013
Associate of Arts - Liberal Arts And General Studies
Springfield Technical Community College
Springfield, MASkills
- Accuracy and efficiency
- Resourceful
- Inventory control
- Payment transactions
- Scheduling
- Superior communication skills
- High-energy attitude
- Data Entry
- Paperwork Processing
- Quality Assurance Controls
Timeline
Customer Service Representative II
A Duie Pyle
11.2021 - Current
Customer Service Associate
CARQUEST Auto Parts
11.2019 - 10.2021
Driver
Proshred Security
01.2015 - 10.2019
Scanning Technician
Proscan Imaging
04.2014 - 01.2015
High School Diploma -
Enrico Fermi High School
Associate of Arts - Liberal Arts And General Studies
Springfield Technical Community College
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