Ky'Marrell Holland
Ewa Beach,Hawaii
Summary
Results-driven Customer Service Professional with nearly 8 years of expertise in healthcare operations, claims examination, and benefit processing. Renowned for a meticulous approach, strong analytical abilities, and exceptional interpersonal skills, I excel in high-pressure environments and consistently deliver top-tier service. Proficient in Mainframe, Salesforce, and Microsoft Office Suite, I am committed to leveraging my extensive experience to enhance organizational efficiency and customer satisfaction in a dynamic new role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative II
Hawaii Medical Service Association
03.2016 - Current
- Enhanced Customer Satisfaction: Successfully managed hundreds of daily interactions, quickly resolving inquiries and handling complex claims with a consistent track record of accuracy and empathy
- Claims & Benefits Expert: Proficiently processed and examined high volumes of claims, identifying errors and inconsistencies to minimize operational costs and enhance service quality
- Data & Process Efficiency: Leveraged Mainframe and Salesforce platforms to streamline workflows and optimize data accuracy, significantly reducing processing times
- Collaborative Leadership: Played a key role in training new team members and collaborating on process improvements, contributing to a cohesive and high-performing team culture
- Performance Excellence: Regularly exceeded performance metrics and received commendations for dedication, reliability, and a customer-focused approach
Education
Associate Coursework -
Wayne County Community College
01.2015
High School Diploma -
Belleville High School
01.2013
Skills
- Claims Examination & Benefit Processing
- Customer Relationship Management
- Mainframe & Salesforce Proficiency
- Microsoft Office Suite (Excel, Word, Outlook)
- Process Improvement & Data Accuracy
- High-Volume Problem Solving
- Organizational Efficiency & Team Collaboration
Certification
- Certified Nursing Assistant (CNA) (2x)
- Certified Phlebotomy Technician
Timeline
Customer Service Representative II
Hawaii Medical Service Association
03.2016 - Current
Associate Coursework -
Wayne County Community College
High School Diploma -
Belleville High School
- Certified Nursing Assistant (CNA) (2x)
- Certified Phlebotomy Technician
Similar Profiles
Francis PapicaFrancis Papica
Sales Reporting Analyst at Hawaii Medical Service Association, HMSASales Reporting Analyst at Hawaii Medical Service Association, HMSA
Tamzen TimaTamzen Tima
National Account Consultant at HMSA, Hawaii Medical Service AssociationNational Account Consultant at HMSA, Hawaii Medical Service Association
Josiah HarrisonJosiah Harrison
Student Ambassador at Hawaii Medical Service Association, HMSAStudent Ambassador at Hawaii Medical Service Association, HMSA