Natasha Murray
Tucson,AZ
Summary
Experienced with patient engagement and support. Utilizes effective communication techniques and empathy to resolve patient issues and improve satisfaction. Track record of building strong patient relationships and ensuring high level of service quality. High energy and motivated worker.
Overview
7
7
years of professional experience
Work History
Customer Service Representative II
Safelite Solutions
06.2025 - Current
- Taking inbound calls (high volume) from customers of 20+ different insurance clients and filed auto claims according to specific client rules
- Scheduling customers for service and upselling company products
- Communicating between different companies and departments to ensure customer satisfation during claim process and scheduling
- Meeting and exceeding call quality standards
Patient Experience Representative
Lincare
08.2024 - 06.2025
- Managed a high volume of incoming calls efficiently while maintaining accuracy in data entry and documentation.
- Maintained strong knowledge of clinic policies and procedures, ensuring consistent application throughout daily tasks and interactions with patients.
- Ensured patient satisfaction by providing friendly and efficient service resolving account issues and customer complaints.
- Maintained patient confidentiality by adhering to HIPAA regulations and securely handling sensitive information.
- Provided accurate information about clinic services when answering patient inquiries via phone or email.
Specialty Sales Representative
Grizzly Industrial, Inc.
09.2022 - 04.2024
- Communicated and worked with other businesses, schools and government facilities as customer clients.
- Increased sales revenue with marketing strategies and building relationships with clients.
- Serviced existing accounts on regular basis to maximize revenue.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Customer Service Representative
Grizzly Industrial, Inc.
09.2020 - 09.2022
- Responded to customer inquiries via phone and email.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new personnel regarding company operations, policies and job specific tasks.
- Quoted wholesale retailers of company product.
- Communicated with shipping carriers for shipping quotes.
- Organized and managed billing invoice data using Microsoft Power BI.
Warehouse Associate
Harbor Wholesale Foods
09.2018 - 09.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Education
Associate of Science - General
South Puget Sound Community College
Olympia, WA01-2020
High School Diploma -
Yelm High School 12
Yelm, WA2019
Skills
- Friendly/Positive Attitude
- Flexible and Adaptable
- Proficient in Microsoft Outlook, Excel, Word, Powerpoint and Power BI
- Customer service
- Patient advocacy
- Time management
- Interpersonal skills
- Medical terminology
- Proficient in Zendesk
- Dependable and responsible
- Data entry
- Problem resolution
- Call management
- Computer skills
- HIPAA compliance
- Order processing
- Training new staff
- Telephone skills
- Claims handling and processing
- CRM software
- Schedule coordination
Timeline
Customer Service Representative II
Safelite Solutions
06.2025 - Current
Patient Experience Representative
Lincare
08.2024 - 06.2025
Specialty Sales Representative
Grizzly Industrial, Inc.
09.2022 - 04.2024
Customer Service Representative
Grizzly Industrial, Inc.
09.2020 - 09.2022
Warehouse Associate
Harbor Wholesale Foods
09.2018 - 09.2020
Associate of Science - General
South Puget Sound Community College
High School Diploma -
Yelm High School 12